UK Service Delivery Manager
Ocu
Lead IT service delivery for 6,000 users, manage partners, improve performance
10 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Preston, England, United Kingdom
Hybrid
Company Size
1,200 Employees
Service Specialisms
No specialisms available
Sector Specialisms
Power
Energy Transition
Water
Digital Infrastructure
Utilities
Telecoms
Regulated Power
Wastewater
Role
What you would be doing
What you bring
stakeholder management
servicenow
itil
leadership
data‑driven
service delivery
- Excellent stakeholder and supplier management skills, with experience managing multiple MSPs or service partners.
- Hands-on experience with service management tools such as ServiceNow, Jira, or Freshservice.
- Analytical and data-driven, with the ability to interpret performance metrics and translate insight into actionable improvements.
- Proven experience in IT service delivery or operations management within a complex, multi-site or international organisation.
- Demonstrated leadership of internal and outsourced teams, driving measurable service improvements and SLA performance.
- Strong understanding of ITIL practices, with the ability to implement and govern Incident, Request, Problem, and Change Management processes.
- Confident communicator capable of influencing at all levels, from engineers to senior leadership.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1950 Founded
Year Established
The university has been dedicated to education for over seven decades, reflecting a long-standing commitment to academic excellence.
- providing a transformative education that blends academic rigor with practical experience.
- supports students from various backgrounds in achieving their personal and professional goals.
- fosters an environment where students grow as active contributors to their communities.
- offers specialized programs in healthcare, business, and law to tailor education to career aspirations.
- partners with local industries for hands-on learning through internships, research projects, and field work.
- commits to holistic education, helping students develop intellectual and interpersonal skills.
- features cutting-edge facilities including state-of-the-art research labs and collaborative spaces.
- Create: Be innovative and enterprising
- Excel: Be extraordinary
- Lead: Empower yourself and others
- Respect: Value each other
- Serve: Pursue generational impact
- Collaborate: Cultivate community
- Blue Goes Green: student-led recycling program, campus-wide recycling advocacy and energy‑conservation initiatives
- Blue Goes Green organizes sustainability awareness events such as Earth Week
- Student proposal underway to establish an Office of Sustainability aiming for 100% renewable energy, food‑waste reduction, composting, and energy‑efficiency measures
10% Annual Increase
Diversity Event Attendance Growth
The aim is to grow attendance at diversity, equity, and inclusion events and partnerships by 10% each year.
45% Undergraduate Diversity
Representation Target
The target is to achieve 45% diversity representation among undergraduate students.
- Strategic Plan goal: increase diversity, equity, inclusion, accessibility experiences of students, employees, alumni, and community members
- Adjust applicant pool’s diversity to mirror city demographics
- Ensure course materials in all disciplines include diversity, equity and inclusion components
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