Control Room Manager at Wilson James in London, England, United Kingdom | Kablio

Role

Description

systems oversight

cctv management

data management

risk briefings

team management

audit leadership

Actively network with external stakeholders and service partners, utilise relationships to gain knowledge throughout the security industry
Provide operational briefings, risk insights, or incident trends.
Oversee functionality of all core systems (CCTV, access, life safety), escalating issues for resolution.
Maintain the integrity of all documentation, logs, data, evidence management in line with GDPR.
Manage all direct reports, responsible for their safety, welfare, performance and development
Attend relevant meetings, present and demonstrate influence with multiple stakeholders
Lead Control Room contributions to estate-wide audits, drills, or emergency exercises

Requirements

microsoft office

gdpr

control room

sia ds

leadership

communication

Ability to engage confidently with senior stakeholders, law enforcement and emergency services.
Competent in IT Systems/ Applications use/ Microsoft Office
Familiarity with GDPR, evidence handling, and incident audit procedures
Contribute to Critical Incident/ Emergency Planning activity, demonstrate proactive focus
Proven ability to lead people and drive performance
Flexible, resilient, and able to perform under pressure
Strong communication, influencing, and relationship-building skills.
Experience in managing large control room operations.
SIA – DS & CCTV

Benefits

Access to an Online GP for you and your dependents.
Progression opportunities – many of our team go on to senior and site management roles
A welcoming, respectful team culture
Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
Uniform and full induction provided
Health and Wellbeing – Life assurance scheme, access to mental health support specialists
Discounts on hundreds of retail sites
Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
Financial support
Cycle to work scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Revenue £300m

Annual Revenue Growth

The company's revenue has grown significantly from £170 million in 2020 to £300 million in 2024, reflecting strong business expansion.

Profit £10.9m

Profit Margin

Profit before tax has surged from £6 million in 2020 to £10.9 million in 2024, showcasing improved profitability.

Officers 1,500

Specialist Security

The company employs over 1,500 SIA-licensed security officers, ensuring robust protection services.

Assets £93m

Asset Growth

Total assets have grown from £47 million in 2020 to £93 million in 2024, demonstrating significant operational expansion.

Founded over three decades ago, the company began with a mission to elevate standards across security and logistics.
It has grown into a multi-service provider, blending security, construction logistics, aviation support, and tech services.
Typical projects range from managing airport assistance and front-of-house security to coordinating materials flow on major construction sites.
While operating its own construction consolidation centres.

Culture + Values

Valuing, engaging and rewarding our diverse employees
Giving back to the communities in which we work
A firm commitment to reducing our impact on the environment
Core values: deliver excellence for every project and every client

Environment + Sustainability

11.6% Reduction

Fleet Emissions

Reduced fleet emissions by 11.6% in 2022, contributing to overall sustainability goals.

212 kWp Solar

Energy Savings

Installed solar PV at a zero-carbon facility, saving 93.4 tCO2e per year.

68% Fewer Vehicles

Consolidation Efficiency

Expanded consolidation centers reduced delivery vehicles by 68% and construction CO2 by 75%.

Eliminate Fossil Fuels

HGV Fleet Transition

Plan to eliminate fossil-fuel HGVs by 2040 and transition to electric vehicles exclusively by 2030.

Net-zero carbon emissions target by 2040, with an interim target to halve emissions by 2030 against a 2020 baseline
Opened a zero-carbon consolidation facility in Q1 2022 with solar PV (212 kWp saving 93.4 tCO2e/year), air-source heat pumps, EV charging and sedum roofs
Eliminate fossil-fuel HGV fleet by 2040 and transition to electric vehicles exclusively by 2030
Expanded consolidation centres to reduce delivery vehicles by up to 68% and construction CO2 by c.75%
External GHG data assurance onboarded; preparing for SBTi near-term & net-zero targets

Inclusion & Diversity

2024 Policy

Equality, Diversity & Inclusion Policy

The company has published its Equality, Diversity & Inclusion Policy for 2024, outlining commitments to fostering an inclusive workplace.

2025 Gap Report

Gender Pay Gap

The company has published its Gender Pay Gap Report for 2025, demonstrating transparency in addressing pay equality.

Disability Confident scheme firm and signatory to Armed Forces Covenant (Silver Employer Recognition)
Living Wage Foundation recognised, paying Living Wage to all head‑office and core staff

Articles

Role

Description

systems oversight

cctv management

data management

risk briefings

team management

audit leadership

Actively network with external stakeholders and service partners, utilise relationships to gain knowledge throughout the security industry
Provide operational briefings, risk insights, or incident trends.
Oversee functionality of all core systems (CCTV, access, life safety), escalating issues for resolution.
Maintain the integrity of all documentation, logs, data, evidence management in line with GDPR.
Manage all direct reports, responsible for their safety, welfare, performance and development
Attend relevant meetings, present and demonstrate influence with multiple stakeholders
Lead Control Room contributions to estate-wide audits, drills, or emergency exercises

Requirements

microsoft office

gdpr

control room

sia ds

leadership

communication

Ability to engage confidently with senior stakeholders, law enforcement and emergency services.
Competent in IT Systems/ Applications use/ Microsoft Office
Familiarity with GDPR, evidence handling, and incident audit procedures
Contribute to Critical Incident/ Emergency Planning activity, demonstrate proactive focus
Proven ability to lead people and drive performance
Flexible, resilient, and able to perform under pressure
Strong communication, influencing, and relationship-building skills.
Experience in managing large control room operations.
SIA – DS & CCTV

Benefits

Access to an Online GP for you and your dependents.
Progression opportunities – many of our team go on to senior and site management roles
A welcoming, respectful team culture
Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
Uniform and full induction provided
Health and Wellbeing – Life assurance scheme, access to mental health support specialists
Discounts on hundreds of retail sites
Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
Financial support
Cycle to work scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Revenue £300m

Annual Revenue Growth

The company's revenue has grown significantly from £170 million in 2020 to £300 million in 2024, reflecting strong business expansion.

Profit £10.9m

Profit Margin

Profit before tax has surged from £6 million in 2020 to £10.9 million in 2024, showcasing improved profitability.

Officers 1,500

Specialist Security

The company employs over 1,500 SIA-licensed security officers, ensuring robust protection services.

Assets £93m

Asset Growth

Total assets have grown from £47 million in 2020 to £93 million in 2024, demonstrating significant operational expansion.

Founded over three decades ago, the company began with a mission to elevate standards across security and logistics.
It has grown into a multi-service provider, blending security, construction logistics, aviation support, and tech services.
Typical projects range from managing airport assistance and front-of-house security to coordinating materials flow on major construction sites.
While operating its own construction consolidation centres.

Culture + Values

Valuing, engaging and rewarding our diverse employees
Giving back to the communities in which we work
A firm commitment to reducing our impact on the environment
Core values: deliver excellence for every project and every client

Environment + Sustainability

11.6% Reduction

Fleet Emissions

Reduced fleet emissions by 11.6% in 2022, contributing to overall sustainability goals.

212 kWp Solar

Energy Savings

Installed solar PV at a zero-carbon facility, saving 93.4 tCO2e per year.

68% Fewer Vehicles

Consolidation Efficiency

Expanded consolidation centers reduced delivery vehicles by 68% and construction CO2 by 75%.

Eliminate Fossil Fuels

HGV Fleet Transition

Plan to eliminate fossil-fuel HGVs by 2040 and transition to electric vehicles exclusively by 2030.

Net-zero carbon emissions target by 2040, with an interim target to halve emissions by 2030 against a 2020 baseline
Opened a zero-carbon consolidation facility in Q1 2022 with solar PV (212 kWp saving 93.4 tCO2e/year), air-source heat pumps, EV charging and sedum roofs
Eliminate fossil-fuel HGV fleet by 2040 and transition to electric vehicles exclusively by 2030
Expanded consolidation centres to reduce delivery vehicles by up to 68% and construction CO2 by c.75%
External GHG data assurance onboarded; preparing for SBTi near-term & net-zero targets

Inclusion & Diversity

2024 Policy

Equality, Diversity & Inclusion Policy

The company has published its Equality, Diversity & Inclusion Policy for 2024, outlining commitments to fostering an inclusive workplace.

2025 Gap Report

Gender Pay Gap

The company has published its Gender Pay Gap Report for 2025, demonstrating transparency in addressing pay equality.

Disability Confident scheme firm and signatory to Armed Forces Covenant (Silver Employer Recognition)
Living Wage Foundation recognised, paying Living Wage to all head‑office and core staff

Articles