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Customer Service Representative (Part Time)
Bone Dry Roofing
Part‑time customer service rep handling inbound/outbound calls & scheduling.
8d ago
$15 - $17
Junior (1-3 years)
Full Time
Indianapolis, IN
Field
Company Size
500 Employees
Service Specialisms
Residential Roofing
Commercial Roofing
Roof Repair & Maintenance
Insulation
Gutters & Downspouts
Masonry
Siding
Soffit & Fascia
Sector Specialisms
Residential
Commercial
Multi-family
Roof Repair
Roof Replacement
Roof Maintenance
Asphalt Roofing
Energy Efficient Shingles
Role
What you would be doing
software use
crm maintenance
call scheduling
customer support
team training
client relations
- Engaging in active listening with callers, confirming or clarifying information, and diffusing clients, as needed
- Utilizing software, databases, scripts, and tools appropriately
- Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc.
- Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade team
- Participating in ongoing training and other learning opportunities to expand knowledge of position, company’s products, and services
- Adhering to all company policies and procedures
- Answering calls from customers with complaints, or other issues with products or services and directing them to the appropriate team lead to address
- Assist in other administrative duties as requested
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Building lasting relationships with clients and other call center team members based on trust and reliability
What you bring
high school
crm
typing speed
call center
multi-task
2-3 years
- Understanding of company products, services, and policies
- Accurate data entry and typing skills
- Adaptability and accountability
- Handling a high volume of inbound and outbound calls and creating a positive experience for each caller.
- High School Diploma or equivalent
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Language proficiency
- Ability to multi-task
- Active listening, verbal, and written communication skills, including a professional phone voice
- Strong and accurate typing skills (typing speed of 45+ words/minutes preferred)
- Pass a background check
- Ability to work the Part Time Shift: Monday to Friday 10:00am to 2:00pm (if you are interested in Full Time instead of Part Time, please view our posted Full Time job opportunity)
- Proficiency with computers, especially with CRM software, and strong typing skills
- 2-3 years of call center experience with telephone systems and technology required
- PTO, Vacation & Holidays
- Company paid Life Insurance
- 401(k) Plan
- Medical, Vision, and Dental Insurance
- Company paid short-term disability
- On-site gym with showers-free access
- $15-$17.50 hourly range dependent on experience
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass a background check.
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Company
Overview
1989
Year Founded
The company was established in 1989, marking the beginning of its trusted presence in the roofing industry.
- Quickly rose as a trusted name in the roofing industry.
- Offers services ranging from installation and repair to ongoing maintenance for both homes and businesses.
- Known for using high-quality materials and cutting-edge techniques to deliver reliable, long-lasting solutions.
- Covers a wide range of services from roof replacements to complex storm damage repairs and inspections.
- Has successfully worked on a diverse array of projects, including both large-scale commercial buildings and custom residential homes.
- Maintains a strong reputation for customer satisfaction, having earned multiple industry accolades over the years.
- Operates across multiple states, continuing to expand its reach and services while retaining a local, personalized touch.
- Committed to craftsmanship, ensuring that every project is completed to the highest standards.
- They take pride in delivering quality workmanship with every project.
- They are committed to providing customers with dependable service and unmatched expertise.
- They are a company driven by their values, integrity, and dedication to their craft.
- Their team is built on trust, respect, and collaboration to deliver exceptional results.
- They continuously work to improve their processes, skills, and services to meet the ever-evolving needs of their clients.
2035
Net Zero Emissions Target
Aim to achieve net zero emissions by a specific year.
- Reduce environmental footprint through efficient roofing practices.
- Use sustainable materials and eco-friendly roofing solutions.
- Committed to reducing waste and recycling materials.
- Continuously evaluate and implement green initiatives.
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