Description
inspections
repairs
safety reporting
record keeping
contractor liaison
resident support
We are looking for a proactive and detail-oriented Maintenance Operative to join our team! In this role, you will be responsible for the day-to-day management of reactive and preventative maintenance in a selected urbanest community, ensuring a secure, safe, and comfortable living environment for our residents.
- Perform regular checks and building walks, logging observations on an iPad and following up on maintenance issues.
- Report any safety hazards and maintain strict health and fire safety standards.
- Deliver excellent customer service while respecting residents' privacy and personal information.
- Respond to issues or incidents promptly, calling emergency services if needed.
- Participate in training to develop new skills and knowledge, including our IT Resident reporting systems.
- Ensure the safety, comfort, and security of the property, taking pride in its appearance.
- Learn about our processes to maintain a safe environment for residents and colleagues.
- Inspect communal areas, plant rooms, corridors, and resident rooms, ensuring all areas are maintained to a high standard.
- Actively contribute to monthly team meetings and support the onboarding of new team members.
- Collaborate with the Customer and Night Teams to provide 24/7 support and solutions for our residents.
- Manage daily maintenance tasks, including fixing issues like unblocking sinks, repairing damaged paintwork, and other general repairs.
- Work closely with the Maintenance Manager and Supervisor to maintain accurate maintenance records and property documentation.
- Assist on-site contractors to ensure work is completed safely and efficiently, following health and safety guidelines.
Requirements
facilities
bms
plumbing
computer
organisational
customer service
- Friendly and welcoming to residents, visitors, and contractors.
- Sensible under pressure and confident in solving problems and finding solutions.
- Experience in Facilities, Estates, or Maintenance with a proven track record of maintaining properties to an exceptional standard.
- Experience with large plant systems, BMS systems
- Strong organizational skills and able to work through tasks within set timeframes.
- Computer literate with a willingness to learn new systems.
- Able to help provide the best resident experience with a calm, positive attitude.
- Knowledge and experience on basic plumbing, plastering, carpentry, painting and repairs
- A great timekeeper with a flexible approach to work.
Benefits
Hours: 37.5 hours per week. Maintenance Operative work 5 days out of 7, between the hours of 7:30am - 8:30pm. You will be required to work weekends and bank holidays on a rota basis.
Salary starting: £33,090 per annum
Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience with students who attend top universities such as King’s College London, the London School of Economics, University College London and New York University. We have a co-ordinated calendar of in-house events that helps students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission: “To enhance university life by delivering responsible, sustainable communities across London.”
At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”
- Half-Price Gym Membership – Stay active with The Gym Group
- Recruitment Bounty – Know someone great? Get rewarded when they join
- Life Assurance Policy – Peace of mind for you and your loved ones
- Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone
- Employee Assistance Programme – Free, confidential support when you need it
- Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources
- Team Events & Staff Parties – Because we believe in celebrating together
- Perkbox Discounts – Everyday savings on the things you love
- Generous Company Pension Contributions – Supporting your future, today
- Long Service Awards – Recognising your dedication and loyalty
- Training & Development Programme – Helping you grow your skills and career
- Travel & Cycle to Work Loans – Helping you get to work in a way that works for you
- Free Eyecare Vouchers – Taking care of your vision
Training + Development
Information not given or found
