Field Tech Specialist

Description

• Provide input on new product development and product applications to ensure that new products can be properly and easily installed in the field.
• Conduct on-site roof inspections on warranty claims. Provide thorough documentation and recommendations. Inspections include evaluation of all site condition impacting roof performance including ventilation and general construction quality.
• Provide technical training to roofing contractors, sales, and customers.
• Provide inspection, evaluation, and documentation of workmanship for projects with Owens Corning workmanship coverage in support of the Platinum & Preferred extended warranties program.
• Review and evaluate inspection reports provided by customers and third-party providers.
• Work with contractors and the customer response team to resolve job-stops and product acceptance issues.
• Provide technical support to the marketing team for communications, trade shows, and product demonstrations.
• Maintain proper documentation on customer related claims.
• Develop presentations and curriculum focused on technical product and field application.
• Author written responses to code officials and customers regarding product use, application, and performance as required.
• Handle incoming technical phone inquiries from customers and sales team.
• Act as field representative/project manager on major claims.
• Conduct hands-on product application training for sales, business leaders, suppliers, contractors, customer service, & customer solutions teams.
• Write application instructions for new products and systems.
• Provide real time technical assistance to the Customer Solutions Team and call center.
• In all activities, be safe and be a leader for roof safety practices.

Requirements

• Must be able to lift a minimum of 50 pounds and have the ability to carry a ladder.
• Contractor’s License or technical code driven training preferred.
• High School Diploma, Technical Degree (Engineering, Sciences or Architecture) preferred but not required.
• Bi-lingual Fluent in Spanish preferred.
• Self-starter: Able to engage and execute work streams in an independent fashion with broad guidance and latitude.
• Communication: Clearly conveys relevant information and ideas with confidence and in a manner that inspires the audience and ensures there is an understanding of the message. Seeks to understand others through active listening. Able to drive to resolution in conflict situations.
• Ability to safely access steep-slope roofs for inspection and/or forensic analysis.
• Author letters & technical bulletins (certification, deviation, application & warranty exceptions).
• Judgment: Able to serve the needs of the customer while protecting Owens Corning interests through the application of technical knowledge and judgment. Knows when to engage others to resolve issues.
• Customer Orientation: Has an external (outside-in) orientation and understanding that all business opportunities start with knowledge of how to create value for a customer.
• Strong knowledge of building codes and requirements is desired.
• Building materials industry knowledge – current with industry trends and the likely direction that codes and standards are moving toward for existing and new technology offerings.
• Knowledge of low-slope roofing practices, installation, and detailing is desired.
• Ability to travel up to 75% of the time. Travel will be required within the U.S. and Canada
• Experience in inspection of roofing warranty claims/quality assurance and written reports.
• Adaptability: Able to respond quickly to the demands of the moment. A flexible person who can stay productive when the demands of work pull in many different directions at once. Maintains effectiveness in a variety of environments.
• 5+ Years in the Steep Slope roofing industry – Preference is given to those with direct experience/knowledge of asphalt shingle installation and prescribed good roofing practices, or substantial technical service experience in commercial roofing applications.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance