Head of B2B Performance and Contract Management

Description

• Oversee the delivery of quality assessment in B2B, monitoring adherence to regulatory and business best practise within our operational processes, escalating issues and driving continuous improvement in commercial arrangements
• Own the B2B performance and contract management roadmap, ensuring it aligns with organisational goals and enables cost effective, compliant and market competitive service
• Partnering with senior leaders to further define the right KPIs and success measures, focusing B2B’s approach to performance and establishing a clear line of sight from operational performance through to financial outcomes
• Foster a culture of curiosity, collaboration, and challenge — empowering the team to influence stakeholders rather than just take requests
• Work with other business leads to cross-promote the company brand and purpose
• Oversee the development and oversight of workforce management framework. This includes the design, delivery and implementation of reports, toolsets and governance practises
• Oversee the design and implementation of reporting frameworks and service-level agreements to drive performance of our people, processes and contracts against delivery
• Lead the transition to more proactive performance improvement, embedding a culture of evidence-based decision-making through:
• Lead and balance demand across a team to deliver projects on time
• Designing & implementing further the senior leadership governance within B2B, ensuring they drive real decisions on prioritisation, resourcing, and performance improvement
• Lead, coach, and inspire two senior manager teams (Insight & Analytics Hub and Frameworks & Governance)
• Oversee the establishment of a central insight and analytics hub, ensuring effective prioritisation and governance of analytics demand
• Oversee the delivery of performance reporting and toolset required to drive operational performance across all B2B functions and processes
• Build capability, setting clear expectations for service delivery, stakeholder engagement, and professional development

Requirements

• Ability to think outside the box and challenge the status quo
• Excellent stakeholder management with outstanding communication skills
• Solutions focused with the ability to derive and communicate conclusions and recommendations, advising on strategies to improve company performance
• A track record of successfully delivering operational and regulatory change projects that affect people, processes and systems
• Analytical ability to interpret and deliver data analysis within deadlines whilst handling and refining large quantities of information
• Experience of continuous improvement within an organisation
• Highly motivated and tenacious, with the ability to work under own initiative and deliver to tight deadlines across multiple initiatives concurrently
• Excellent attention to detail
• Provide clear commentary, both in written form and when presenting to an internal or external senior audience. Experience of writing clear and compelling business change requests and business cases
• Ability to demonstrate commercial thinking about new opportunities, continually assessing and prioritising effectively
• Ability to adapt and work at pace, in a dynamic environment
• Curiosity and a positive attitude towards problem-solving
• Ability to manage upwards, when reporting performance and programme timings

Benefits

• Holiday of 25 days (plus bank holidays) and ability to buy/sell days
• Healthcare plan, life assurance and generous pension contribution
• Cycle to work scheme, car pooling and onsite parking available
• Various company discounts (including shops, gyms, days out and events)
• Hybrid Working
• Volunteering Day

Training + Development

Interview process

Visa Sponsorship

Security clearance