Credit Controller at Infopro Digital in London, England, United Kingdom | Kablio
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Credit Controller
Infopro Digital
Designs B2B content, data & tech solutions for professionals across key industries, globally.
Collect payments, resolve invoice queries, and maintain customer relationships.
1 months ago ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
London, England, United Kingdom
Office Full-Time
Company Size
4,000 Employees
Service Specialisms
Construction & public sector
Automotive
Risk & insurance
Industry
Distribution
Sector Specialisms
Construction & Public Sector
Automotive
Risk & Insurance
Industry
Distribution
Role
Description
invoice management
payment queries
debt collection
cash targets
account restructuring
customer liaison
To raise any necessary invoice or credit notes on customer accounts
Resolve customer queries regarding payments and invoice queries as quickly and efficiently as possible
Chase outstanding balances by phoning, e-mailing, sending letters, issuing statements etc
To meet monthly cash collection targets set by the Credit Control Manager to reduce company debt and debtor days
Work alongside the Sales team and Client Services team to manage and restructure customer accounts
Issue letters to companies whose accounts are overdue, with next steps if payment is not made by deadlines
Liaise with all other departments, including working closely with the Sales team to ensure excellent customer service is maintained at all times
General administration of accounts including updating customer contacts, addresses and PO numbers
Requirements
excel
credit controller
problem solving
communication
organisational
deadlines
Experience of dealing with a high volume of customer accounts
Strong organisational skills
The ability to manage difficult conversations, whilst maintaining a positive relationship with customers
Good knowledge of Excel
Strong problem solving skills
Previous experience in a Credit Controller position is essential
Excellent communication skills over the phone and in writing
Able to work to set deadlines
Benefits
Employee Assistance Programme
3pm finish on a Friday
Bike to work
Regular business and department social events
Group personal pension plan
Employee retail discount scheme
Volunteering days
Life assurance x 4 salary
Additional day off for your birthday
Eye-care vouchers
Friendly and relaxed office environment
Long Service Awards
Hybrid working - home and office - 3 days a week in the office / 2 at home
Discounted gym membership
25 days holiday rising to 30 days with increased service
Additional holiday purchase scheme
Transfer and allocate payments
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
€580 m
Annual Revenue
The company generates around €580 million annually from its global operations.
40+
Acquisitions
Over 40 strategic acquisitions have contributed to its growth and expanded its portfolio.
35 Countries
Global Reach
Its US arm, with roots in 1946, now serves customers in 35 countries with oil, tyre, and repair data.
Since 2016
Backed by Investors
Privately held and supported by Towerbrook since 2016, enabling significant expansion.
Began with a mission to deliver targeted information and software to professional communities.
Headquartered in Gentilly, France, it operates in 18 countries with teams on five continents.
Offers a broad portfolio: SaaS platforms, technical databases, digital tools, lead-generation services, and specialist trade shows.
Professional expertise spans five sectors: construction/public sector, automotive, risk & insurance, industry, and distribution.
Typical projects include publishing media, building compliance databases, automotive solutions, and running global industry events.
Culture + Values
50/50 overall
Gender Parity
Aiming for equal representation of men and women in the workforce across all levels by 2024.
50% women
Women in Management
Target to have half of leadership positions held by women by 2024.
18–20 countries
Global Presence
Operates across multiple countries to unite diverse teams and foster international collaboration.
49% seniority
Employee Tenure
A significant portion of employees have over five years of seniority, indicating strong retention and loyalty.
Entrepreneurial spirit: initiative encouraged and real responsibility entrusted to employees
Equal-opportunity recruitment and career development, including for people with disabilities
Environment + Sustainability
Since 2015
ISO 14001 Certification
Achieved ISO 14001 certification for all listed activities in France.
Seven targets 2024–2027
Operational Sustainability Goals
Initiated seven sustainability targets focusing on carbon reduction, resource efficiency, and stakeholder engagement.
2.75 Mt CO₂e in 2023
Carbon Emissions Report
Reported combined Scope 1 and Scope 2 emissions of 2.75 million metric tons of CO₂ equivalent.
Score 42–45
DitchCarbon Ranking
Achieved a score of 42–45 on DitchCarbon, outperforming approximately 88% of industry peers.
Reducing carbon emissions (including digital), sustainable trade‑shows and events
Joined UN Global Compact in 2023
Supporting landlord environmental certification
Reducing vehicle‑fleet carbon footprint
Sustainable print lifecycle
Sustainable trade‑show plan
Digital‑hosting carbon management
Employee ISO 14001 awareness
Inclusion & Diversity
50% Women in Management
Gender Parity Target
Aim to achieve 50% female representation in management roles by 2024.
49% Staff Seniority
Experienced Workforce
49% of employees have five or more years of seniority within the organization.
2024 Management Target
Timeline for Gender Parity
Target to achieve 50% women in management roles by the year 2024.
Equal-opportunity policy from recruitment through career development, including disability inclusion
Mentoring programmes: ‘Nos Quartiers ont du Talent’ in France for underprivileged graduates
UK Foundation supports youth charities like Centrepoint; employees fundraise
Disability-awareness during European Disability Employment Week and DuoDay job-shadowing initiatives
Articles
Infopro Digital Wikipedia
Infopro Digital Crunchbase Profile
Infopro Digital Contact Us (recruitment)