Credit Controller

Description

• To raise any necessary invoice or credit notes on customer accounts
• Resolve customer queries regarding payments and invoice queries as quickly and efficiently as possible
• Chase outstanding balances by phoning, e-mailing, sending letters, issuing statements etc
• To meet monthly cash collection targets set by the Credit Control Manager to reduce company debt and debtor days
• Work alongside the Sales team and Client Services team to manage and restructure customer accounts
• Issue letters to companies whose accounts are overdue, with next steps if payment is not made by deadlines
• Liaise with all other departments, including working closely with the Sales team to ensure excellent customer service is maintained at all times
• General administration of accounts including updating customer contacts, addresses and PO numbers

Requirements

• Experience of dealing with a high volume of customer accounts
• Strong organisational skills
• The ability to manage difficult conversations, whilst maintaining a positive relationship with customers
• Good knowledge of Excel
• Strong problem solving skills
• Previous experience in a Credit Controller position is essential
• Excellent communication skills over the phone and in writing
• Able to work to set deadlines

Benefits

• Employee Assistance Programme
• 3pm finish on a Friday
• Bike to work
• Regular business and department social events
• Group personal pension plan
• Employee retail discount scheme
• Volunteering days
• Life assurance x 4 salary
• Additional day off for your birthday
• Eye-care vouchers
• Friendly and relaxed office environment
• Long Service Awards
• Hybrid working - home and office - 3 days a week in the office / 2 at home
• Discounted gym membership
• 25 days holiday rising to 30 days with increased service
• Additional holiday purchase scheme
• Transfer and allocate payments

Training + Development

Interview process

Visa Sponsorship

Security clearance