Description

• Support office related necessities such as supervise hygiene services, janitorial/cleaning, waste management, manage/order supplies (office, stationary, pantry, catering etc) .
• Participate in LIRT (local incident response team) for crisis management preparedness; including organizing the local response team in times of crisis.
• Manage the operational aspects of the Facilities Management & Workspace Services (soft & Hard) for our client, Priceline in alignment with the MSA.
• Proactively forecasts and evaluates commercial and financial risks, implementing procedures to mitigate their impact.
• Support central teams and external stakeholders like suppliers, Global Real Estate, HR, IT services.
• Assist with the annual budget process and forecasting throughout the year.
• Support local event planning, new hire orientations, Town Hall meetings, CEO Updates.
• Looks for new ways to differentiate CW services from the competition.
• Uses all contact with clients as an opportunity to build a positive image of the C&W brand.
• Vendor management as applicable, ensuring that vendors are delivering services in accordance with contract scope/SLAs/KPIs.
• Actively listens to determine clients' critical business needs and uses this understanding to deliver timely and effective solutions.
• Follow health and safety compliance guidelines and procedures and coordinate Fire Evacuation Plans.
• Uses all available internal resources, systems and tools to help increase team productivity.
• Manage menu selection ordering and set-up for weekly lunches.
• Identifies and improves processes, systems and work products to continually exceed internal and external client expectations.
• Maintaining the facility:
• Identifies solutions that reduce cost.
• Acts as a trusted advisor by making informed decisions and taking responsibility for outcomes, staying current in their field.
• Identifies opportunities to learn more about CW commercial environment.
• Meet and Greet external visitors, issue visitor passes and contact the host.
• Oversee workspace strategy and suggest opportunities for improvement; provider utilization reporting; support space planning; and assist with any employee/team moves.
• Manage all facilities requests.
• Greet employees and guests and provide concierge-style services and facility related support
• Act as the go-to person for all crisis management.
• Addresses issues and queries promptly and accurately, demonstrating accountability for outcomes.
• Proactively inspect the office areas, systems, rooms, and common areas and coordinate any maintenance and repairs.
• Support All Corporate Sustainability goals.
• Fosters collaboration and proactive communication across all organizational levels to share information effectively.
• Supports colleagues in meeting client needs and actively manages identified risks, with a good understanding of health and safety regulations.
• Provide hospitality to all visitors and for onsite events as requested.
• Actively engages with key client contacts and office populations, prioritizing their needs and building trust through proactive communication and support
• Proactively identify operational efficiencies and cost savings opportunities.

Requirements

• 3-5 years work experience
• Proficiency in supply chain management principles
• Proficiency in conducting monthly reporting on service delivery, compliance, and workspace activities
• Shows initiative in identifying, and pursuing new opportunities and initiatives
• Degree educated – either Facilities Management, Building Services or business orientated
• Proven track record in effectively managing multiple offices across regions
• Familiarity with contemporary Workspace concepts and challenges.
• Proven relevant experience if no formal higher education
• Possesses exceptional interpersonal skills, along with a positive "can-do" attitude, meticulous attention to detail, and a focus on customer satisfaction
• Understanding of relevant Health & Safety legislation within the FM industry
• Uses knowledge of the business, along with relevant systems and procedures to support others and contribute to company and client objectives in achieving their financial, business and client goals.
• Knowledge of Facilities Management processes and industry best practices
• Available to respond to on - call emergencies 24 x7.
• Maintains expertise in the field and shares knowledge with others, communicating proactively across all organizational levels.

Benefits

• Available for after hours overtime work with advance notice

Training + Development

Interview process

Visa Sponsorship

Security clearance