Customer Service Attendant (Relief)

Description

• Creating a memorable onboard customer experience
• Delivering a food and beverage service, including galley duties and trolley service
• Managing storage, preparation and cooking of food and beverage items
• Performing general cleaning duties and maintaining food hygiene standards
• Assisting with handling customer luggage
• Ensuring passenger safety by reporting operational issues
• Processing payments via cash and EFTPOS
• Performing Station Assistant duties, including customer service and platform cleaning
• Responsible Service of Alcohol (SITHFAB002 / SITHFAB021)
• Food Safety – use hygienic practices for food safety (SITXFSA001 / SITXFSA005)

Requirements

We are looking to connect with someone who ideally has experience in face‑to‑face customer service, preferably in tourism, transport or hospitality, and who can work both independently and as part of a team. A strong work ethic, excellent communication, quick thinking under pressure, sound cash handling, a safety‑focused mindset, and the ability to lift up to 20 kg are also required.

Candidates must obtain the following certificates before employment: a Responsible Service of Alcohol qualification and a Food Safety qualification covering hygienic practices.

Applicants may undergo pre‑employment alcohol and drug testing, psychometric assessments, health checks and background screenings, which could include criminal history and credit checks.

• Previous experience providing face‑to‑face customer service; tourism, transport or hospitality experience is advantageous
• Ability to work independently and in a team
• Strong work ethic and willingness to go the extra mile
• Excellent communication skills and a customer‑focused approach
• Ability to think quickly, manage unexpected situations and perform under pressure
• Sound cash management skills
• Safety‑focused mindset
• Ability to perform occasional heavy lifting (up to 20 kg)

Benefits

You’ll connect Queensland. We’ll connect you to an amazing career. At Queensland Rail, connection is at the heart of everything we do—and it starts with you. Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential journeys for work, family, and care. Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

As a Customer Service Attendant, you will play an integral role in providing world‑class customer service onboard our Bundaberg or Rockhampton Tilt Train services. You can expect up to three‑day trips away and the chance to explore Queensland while you work.

Benefits that Count include a competitive salary, a supportive team environment, and on‑the‑job training. The role offers an annual salary of $66,837 (pro‑rata) plus superannuation, penalties and allowances.

We are a team of thousands proud of our individual journeys and stories, and we value diverse backgrounds and perspectives. We are committed to a barrier‑free recruitment process and work environment, and we welcome accommodation requests to facilitate full participation.

• An annual salary of $66,837 (pro‑rata) / approx. $33 per hour plus 12.75% super, penalties and allowances
• Work within a supportive team environment
• Opportunity to work for an industry leader with on‑the‑job training provided

Training + Development

Interview process

Visa Sponsorship

Security clearance