Key Account Management Team Lead

Description

• Track churn, expansion, and satisfaction metrics.
• Team override on upsell and cross sell revenue.
• Review account plans, renewal risks, and expansion opportunities.
• Performance and development of KAM members.
• Partner with BD during handover to ensure continuity and context.
• Protect renewal revenue and minimize churn risk.
• Ensure high touch engagement for top tier accounts.
• Ensure consistent quality of service across all managed accounts.
• Act as the senior escalation point for key clients.
• Maintain strong account hygiene and forecasting in HubSpot.
• Provide feedback to leadership on client trends and risks.
• Set clear retention and upsell priorities across the team.
• Drive upsell and cross sell strategy across the pod.
• Lead and coach a pod of KAM members.

Requirements

• Five plus years of experience in account management or commercial roles.
• Confident escalation handler with strong stakeholder management skills.
• Calm, structured, and trusted by clients.
• Experience working with CRM tools (HubSpot preferred).
• Proven ability to manage enterprise or high value accounts.
• Commercially sharp with solid understanding of account expansion and renewal risks.
• Proven experience managing enterprise / high-value accounts.
• Experience leading or mentoring account managers.
• Retention and churn across the pod.
• Ability to own and manage strategic client relationships end-to-end.
• Own relationships with the most strategic enterprise accounts.
• Based in Riyadh or willing to relocate.
• Structured, calm, and trusted by senior clients.
• Strong track record in retention, upsell, and cross-sell.
• Strong communication, negotiation, and stakeholder management skills.
• Previous experience leading, mentoring, or coaching KAMs.
• Minimum 5+ years of experience in Key Account Management or commercial roles.

Benefits

• Net revenue retention and upsell performance.
• Competitive base salary & Commission structure
• Quarterly payout structure.
• Quarterly retention bonus tied to churn targets.
• Health and stability of top enterprise accounts.
• Personal commission on deals closed directly.

Training + Development

Interview process

Visa Sponsorship

Security clearance