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Resident Experience Coordinator
Aion Management
Coordinate resident services and admin tasks to boost satisfaction and retention.
13d ago
Junior (1-3 years)
Full Time
Indianapolis, IN
Onsite
Company Size
216 Employees
Service Specialisms
Property Management
Rental Property Management
Commercial Property Management
Multi‑Family Housing
Maintenance Services
Leasing Services
Asset Management
Capital Improvements
Sector Specialisms
Property Management
Multi-family Housing
Apartment Communities
Real Estate
Construction Services
Capital Improvements
Interior Finishes
Extended Living Spaces
Role
What you would be doing
mail distribution
guest reception
service requests
keytrak auditing
event scheduling
resident communication
- Receive and distribute office mail
- Ensure that all guests/customers are let into the building within a timely manner and directed appropriately
- Ensure excellence in curb appeal and continuous inspection of common areas and desk for cleanliness
- Distribute packages and sign for deliveries
- Maintain professional dress and conduct at all times
- Serve as the primary point of contact for the property, greeting all customers, residents, and guests
- Manage administrative requests from residents
- Advise Property Manager or appropriate team member of conditions in the community affecting the resident’s safety, reporting any residential dissatisfaction
- Issue guest parking passes and notify Business Manager of any unauthorized vehicles
- Assist team members with administrative or office needs such as assembling move-in packets and lease packets, etc.
- Assuring all service request follow up is completed within 24 hours
- Maintain schedule for party room, media room, or any other events and amenities
- Assist residents with directions, community information and services as well as information regarding the surrounding neighborhood
- Audit and reconcile KeyTrak daily and weekly
- Record resident service requests and ensure timely follow-up
- Answer primary property phone line and deliver messages to the appropriate recipient
What you bring
high school
driver's license
computer
customer service
english
intranet
- High school diploma or equivalent
- Availability to work during designated shift every day of the year, including weekends and holidays, but excluding vacation and sick hours
- Excellent English communication skills, both verbal and written
- Valid driver’s license
- Excellent computer and telephone skills
- 1-2 years customer service or sales experience
- Knowledge of intranet applications, printers, multi-line telephones, fax machine, photocopier
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
20,000+ Units
Resident Units Managed
The company manages a diverse portfolio of residential units across multiple regions.
1 Billion USD
JV Investment
A joint venture with Goldman Sachs aims to develop thousands of new workforce housing units.
40 Years
Construction Expertise
The company's in-house construction team brings extensive experience to capital improvements.
- AION Management was founded in 2017 with a vision to redefine workforce apartment living through hands-on property management.
- Operating across the Mid-Atlantic and Midwest, it manages a portfolio of around 60 properties.
- The company's vertical integration—combining AION Partners, AION Management, and in-house construction—enables seamless acquisitions, renovations, and operations.
- Led by investment and construction teams, the firm sources and enhances assets, executing core-plus, value-add, and opportunistic strategies.
- Key projects include workforce housing ventures across multiple regions.
- They recently launched Amenify’s resident services app, enhancing the resident experience.
- Typical renovations modernize interiors, create extended living spaces, and improve asset value while boosting resident satisfaction.
- Headquartered in Philadelphia and New York, the company leverages regional expertise to grow in established and emerging markets.
- Integrity
- Collaboration
- Innovation
- Customer-Focused
- Excellence
2030
Net-Zero Target
Aiming to achieve net-zero carbon emissions.
- Focus on reducing energy consumption in buildings, implementing green building standards, and advancing sustainable property management practices.
- Strives for operational efficiency through advanced technology integration to optimize resource use and reduce environmental impact.
- This company is dedicated to creating a diverse and inclusive workplace.
- The company actively promotes a culture where everyone is treated with respect and has an equal opportunity to thrive.
- Gender-related data and specific outcomes are not publicly available on the website or LinkedIn.
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