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Front Desk Agent - Part Time l Country Inn & Suites
Csm Corporation
Provide front desk services, handle check‑ins/check‑outs, assist guests and drive revenue.
9d ago
Junior (1-3 years)
Full Time
Clive, IA
Onsite
Company Size
2,000 Employees
Service Specialisms
Architectural Design and Engineering
Estimating
General Construction Management
Preconstruction Bidding
Project Management
Sector Specialisms
Commercial
Residential
Hotels
Maintenance
Role
What you would be doing
check‑ins
reservations
room management
upselling
cash handling
guest service
- Adheres to company general work rules, department procedures and company policies
- Process check-ins and check-outs, verify billing, create reservations, and process special requests
- Produces required volume of work by planning, organizing and prioritizing work duties
- Monitors room availability, follows restrictions, and all booking policies and procedures
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
- Attends all required department and hotel meetings
- Anticipates and responds to guests in a friendly and positive manner
- Follows all company procedures for guest/associate incidents
- Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
- Follows company procedures when handling cash and processing financial transactions
- Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
- Drives sales and maximizes revenue by up-selling rooms and amenities
- Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
- Responsible for providing the highest level of service
What you bring
service recovery
emergency procedures
- Understands and follows the company guest service recovery program
- Knowledgeable of hotel emergency procedures
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1976 Founded
Year Established
The company was founded in 1976, marking the beginning of its journey from a single asset to a national real estate leader.
14 Started
Founder's Age at First Purchase
The founder first ventured into business at the age of 14, beginning a legacy that would grow into a multi-state real estate empire.
Thousands Managed
Properties Across the Nation
The company now manages thousands of hotel rooms and apartment units nationwide, showcasing its expansive reach and success.
20 States Operated
Geographic Presence
The company operates and manages properties in nearly 20 states, demonstrating its significant national footprint.
- It designs, renovates and manages commercial, retail, multi-family and lodging properties.
- Its portfolio spans millions of square feet—covering hotels, apartment communities, offices and retail spaces.
- Typical projects include development of hotels under Marriott, Hilton and Hyatt brands, mixed‑use complexes and residential communities.
- It combines entrepreneurial roots with an award‑winning track record in design, development and customer service.
- CSM’s leadership team comprises experts in engineering, revenue management, lodging operations and sales.
- Standing out for its integrated approach, the firm handles acquisition, development, leasing and long‑term asset management under one roof.
- Proactively working with clients and stakeholders engaged in sport and entertainment to reduce our agency and industry footprint
- Investing in our people, resources and passion to help realise a sustainable future for all
- Establishing processes, systems and clear governance that empower meaningful environmental action
- Accreditation and targets: continually reducing environmental impact and pursuing accreditation that challenges practices
- Industry impact: accelerating & communicating positive change across our industry
46.2% Reduction
Scope 1 & 2 Emissions
A commitment to reduce absolute Scope 1 and 2 greenhouse gas emissions by 46.2% by 2030 from a 2019 base year.
2033 Net Zero
Carbon Neutrality Goal
A pledge to achieve carbon neutrality by 2033 as part of Amazon's Climate Pledge.
46.2% Reduction
Scope 3 Emissions
A commitment to reduce absolute Scope 3 greenhouse gas emissions by 46.2% by 2030 from a 2019 base year.
2.5% Annual Reduction
Carbon Emissions
Accredited with Planet Mark, reducing annual carbon emissions by at least 2.5% each year.
- Signed UN’s Climate Neutral Now pact: committed to working toward a climate‑neutral world by 2050
- Joined UN Global Compact (May 20, 2024): aligning operations with UN environment and anti‑corruption principles
- Pledged under UNFCCC Climate Neutral Now to achieve net zero carbon emissions by 2040 (CSM Tech)
- Key focus: measure, reduce and offset; robust governance, emissions tracking and reporting
92% Patient Impact
Workplace Support
92% of patients reported that workplace support significantly improves their health, as shown in the Cancer@Work study.
2025 ISO Compliance
Occupational Health Goals
Aiming for full ISO45001 compliance by 2025 across all facilities to enhance workplace safety and health.
32% Young Workforce
Diversity in Hiring
In 2023, 32% of new hires at CSM Ingredients were under 30, reflecting a commitment to youth and fresh perspectives.
- Supporting 'Working With Cancer' pledge: destigmatizing cancer at work by aligning with Publicis Foundation campaign
- Vision includes inclusivity and diversity as key stakeholders in sustainability agenda
- Membership in UN Global Compact includes adherence to its Ten Principles covering labor and human rights
- Emphasizes Diversity, Equity & Inclusion under 'Thrive for Impact' People pillar (CSM Ingredients)
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