Operations Lead

Description

You will deputise for the General Manager when required, support the leadership team in achieving campus objectives, and drive continuous improvement across all operational functions.

This position blends hands-on operational management with strategic oversight, team development, and customer engagement.

We are seeking an Operations Lead to oversee the Housekeeping and Mail Logistics teams, as well as third-party suppliers across the site.

In this role, you will be instrumental in maintaining operational excellence, delivering high-quality services, and ensuring compliance with health and safety standards.

• Develop and coach teams to maintain high performance and operational standards.
• Support continuous improvement initiatives and optimise service delivery.
• Lead day-to-day operations of Housekeeping, Mail & Document Services, and third-party suppliers.
• Maintain customer focus, gather feedback, and ensure contractual obligations are met.
• Ensure a safe, compliant, and efficient working environment.
• Manage budgets, financial resources, and monitor performance metrics.

Requirements

• Understanding of health and safety management principles.
• Proven experience leading teams and managing multi-functional staff.
• Experience in a similar role within a corporate or facilities management environment.
• Ability to prioritise, work independently, and make effective decisions under pressure.
• Strong customer service focus and experience in a client-facing environment.
• Proficient in Microsoft Office and comfortable using operational systems.
• Bachelor’s degree or equivalent industry experience in IFM or operations.
• Excellent communication, organisational, and stakeholder management skills.

Benefits

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

It offers a varied and challenging environment within a fast-paced, client-focused setting, providing opportunities to make a real impact across the site.

Training + Development

Interview process

Visa Sponsorship

Security clearance