Service Manager

Description

• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.

Requirements

• Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
• Communication: You express yourself clearly, both in writing and in conversation
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: You’re confident using computers and quick to learn new systems.
• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.

Benefits

• 24% bonus potential
• $70,000-$90,000 / year
• A focus on development: We prioritize team member development through a mentorship program that facilitates knowledge sharing and career growth — especially for entry-level technicians.
• Team member support: A supportive team that cares about each other’s success and helps one another.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A culture of safety: Two safety meetings per week and once-a-month safety committee meetings open to all team members.
• People-first culture: In Irving, we take care of our people through regular team-building events and outings.

Training + Development

Interview process

Visa Sponsorship

Security clearance