Fourth‑generation family‑owned capital equipment dealer and service provider across the U.S. West Coast.
Manage warranty claims and documentation using dealer tech experience.
2 days ago ago
$32 - $40
Intermediate (4-7 years)
Full Time
Sacramento, CA
Office Full-Time
Company Size
4,000 Employees
Service Specialisms
Agriculture
Material Handling
Construction
Drilling
Forestry
Landscaping
Mining
Shipping & Logistics
Sector Specialisms
Construction
Forestry
Logging
Material Handling
Landscaping
Trenching
Farm Equipment
Warehouse Operations
Role
Description
warranty claims
work orders
policy interpretation
documentation
claim follow‑up
service library
Interpreting and applying vendor warranty policies across all relevant teams.
Reviewing and processing warranty and parts claims accurately and promptly, ensuring all necessary job details are captured.
Opening, authorizing, and reviewing warranty work orders.
Supporting a safe, productive work environment and performing other assigned duties as needed.
Acting as the go-to resource for coworkers and customers with warranty-related questions or requests.
Ensuring all warranty documentation is complete, clear, and submitted in a timely manner.
Following up on rejected or disputed claims to recover eligible warranty costs.
Maintaining current knowledge of warranty policies, procedures, and documentation via literature and an up-to-date service library.
Requirements
dealership tech
warranty
outlook
excel
teamwork
customer service
At least 5 years of experience as a dealership technician with a strong understanding of warranty work.
Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
Ability to perform at a high level in a fast-paced and team-oriented environment.
Excellent customer relations and communication skills.
Benefits
Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
Competitive pay based on your skills, training, and experience level.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
pre‑employment drug test required (drug‑free workplace).
The company was established in 1938 as a single capital-equipment dealership.
$500-1B Revenue
Annual Revenue
Generates between $500 million and $1 billion in revenue annually.
160 Locations
Operational Presence
Operates over 160 locations across nine Western states, showcasing extensive regional reach.
42,865 sq ft Facility
New Service Facility
Unveiled a 42,865 sq ft Concord, CA facility with dual 5-ton cranes to enhance service capabilities.
It operates over 160 locations across nine Western states, generating between $500 million and $1 billion in annual revenue.
Papé specializes in selling, renting, repairing and servicing heavy equipment—from construction machines and forestry gear to agricultural vehicles and trucks.
Culture + Values
4,000 max out-of-pocket
Annual Health Plan Limit
Employees have access to comprehensive health plans with a maximum out-of-pocket (MOOP) limit of $4,000.
160+ dealerships
Broad Resource Network
The company provides access to resources across a vast network of 160+ dealerships.
Long service tenures
Employee Tenure
The company boasts long employee tenure, with many staff members serving for decades.
Family-oriented atmosphere
Flexible work-life balance (varies by location)
Good pay and solid benefits
Room for career advancement
Supportive and respectful coworkers and management in many branches
Environment + Sustainability
No publicly disclosed environmental strategy, goals or net-zero target found on website or LinkedIn.
Inclusion & Diversity
3.4 out of 5
Glassdoor Diversity & Inclusion Rating
The company has received a Glassdoor rating for diversity and inclusion, reflecting employee perceptions of the company's efforts in this area.
3.5 out of 5
Glassdoor IE Rating
The company has received a Glassdoor rating for equality, diversity, and inclusion (Glassdoor IE), indicating employee sentiment about these practices.
13%–20%
Indeed Inclusivity Survey
According to Indeed surveys, a small percentage of employees agree or strongly agree that the workplace feels inclusive and respectful, highlighting areas for improvement.