Warranty Technical Administrator

Description

• Interpreting and applying vendor warranty policies across all relevant teams.
• Reviewing and processing warranty and parts claims accurately and promptly, ensuring all necessary job details are captured.
• Opening, authorizing, and reviewing warranty work orders.
• Supporting a safe, productive work environment and performing other assigned duties as needed.
• Acting as the go-to resource for coworkers and customers with warranty-related questions or requests.
• Ensuring all warranty documentation is complete, clear, and submitted in a timely manner.
• Following up on rejected or disputed claims to recover eligible warranty costs.
• Maintaining current knowledge of warranty policies, procedures, and documentation via literature and an up-to-date service library.

Requirements

• At least 5 years of experience as a dealership technician with a strong understanding of warranty work.
• Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Excellent customer relations and communication skills.

Benefits

• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
• Competitive pay based on your skills, training, and experience level.

Training + Development

Interview process

Visa Sponsorship

Security clearance