Description
case management
enforcement tools
legal docs
multi‑agency meetings
team collaboration
customer service
Operating within a hybrid model, you’ll play a key role in delivering our ASB service, ensuring cases are handled promptly, professionally, and with a strong focus on customer satisfaction.
- Manage a caseload of ASB cases, including complex and high-risk incidents
- Utilise all available tools and enforcement methods to resolve ASB cases swiftly and effectively
- Deliver a customer-focused ASB service in line with our policies and procedures
- Build strong relationships with customers, colleagues, and external partners to deliver positive community outcomes
- Attend multi-agency meetings and represent SettleParadigm in discussions with local authorities, police, and other key partners
- Prepare legal notices, witness statements, and case documentation; represent SettleParadigm in court when required
- Collaborate with internal teams such as Housing and Rent Recovery to ensure seamless case handling and resolution
Requirements
asb management
legal docs
housing experience
landlord law
multi-agency
customer focus
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
We’re looking for an experienced Community Safety Officer to join our dedicated team on a 12-month FTC. This newly created role is central to our anti-social behaviour (ASB) response, managing a varied caseload including the most complex and serious incidents, while providing vital support to customers, colleagues, and external stakeholders.
- Experience preparing case reports and legal documentation
- Strong customer focus with a commitment to delivering positive community outcomes
- Practical, problem-solving approach to ASB issues
- Excellent communication skills with the ability to manage and prioritise a complex ASB caseload
- Experience within the housing sector, particularly in ASB management
- Confidence when dealing with challenging behaviour
- Strong understanding of landlord and tenant law and its application to tenancy and ASB management
- Previous involvement in multi-agency meetings and partnership working
- Ability to work flexibly and collaboratively with a range of stakeholders
Benefits
Working Hours
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Life cover and income protection
- Annual salary: £40,661 per annum
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Peer-recognition rewards platform
- Funded training, qualifications & apprenticeships
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- 30+ qualified Mental Health First Aiders available to support
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Hybrid working: 2 days in the office, 3 days from home.
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Paid professional subscription (one per year)
- 3 paid volunteering days in the local communities
- Flexible working – hybrid options, modern offices, free parking & EV charging
Training + Development
Information not given or found
