JLL provides professional services in real estate and investment management worldwide.
Lead facilities and operations for a 225k sq ft building, overseeing 90 staff and partners.
7 days ago ago
Expert & Leadership (13+ years)
Full Time
London, England, United Kingdom
Onsite
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
Description
safety docs
budget management
procurement
performance monitoring
stakeholder relations
sustainability
Updating and maintaining official safety documents, working in partnership with the UK HSSE lead
Proactively ensuring services are reviewed and refinements made to enhance services and value adds
Work with the Financial Manager to prepare the final budget documentation / plans and administer the works to ensure budget compliance
Foster empowered environment encouraging ownership, innovation, and continuous improvement
Ensure that all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for Health and safety
Develop training program and career path for employees. Ensure succession planning is in place for all team members
Establish written goals and objectives for employees directly reporting to the role
Management of landlord representatives ensuring that the terms of lease are being provided to client e.g. external maintenance, central plant management
Engage with innovation programs bringing entire team on improvement journey
Identify challenges and implement creative solutions delivering measurable improvements
Manage processing and controlling of purchase orders, invoices and work orders
Develop an accurate annual budget and be responsible for site operating to the agreed target budget of approximately $10million OPEX.
Build strong relationships with key stakeholders on all aspects of the Operational running of the building
Conduct periodic formal and informal performance evaluations via Workday
Develop, gain consensus for, and implement solutions across the site
Responsible for the management, supervision, and professional development of all direct reports
Ensure that contracted resources deliver services to meet duration and quality targets, addressing and ensuring the correction of performance issues through formal supplier performance management
Delivers the services required in the contract on behalf of JLL
Integrate service delivery, connecting everything related to the building experience to consider the client experience
Support JLL & Clients goals for Sustainability through service and innovation, in partnership with EMEA Sustainability lead
Communicate issues, actions and results to the relevant parties in a timely manner
Create collaborative relationships leveraging expertise while maintaining unified standards
Engage with and encourage your team’s participation in people surveys and other initiatives
Monitor array of metrics and manage site to ensure proper and optimal operations
Responsibility for meeting KPI's and SLA's defined within the contract
Advocate for safety-first principles with unwavering commitment while fostering innovation and continuous improvement.
Develop a OneTeam ethos with all supply partners to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service
Manage multi-tenanted building dynamics while prioritizing client's critical operations
Drive innovation enhancing experience, efficiency, and operational strength
Requirements
communication
leadership
teamwork
detail‑oriented
decision‑making
problem‑solving
Strong communication skills, collaborative leadership, teamwork, analysis, judgement and customer focus
Gravitas and executive presence for critical financial trading environment
Influential leadership and a proven team player at ease with hands-on approach
Uncompromising attention to detail spotting issues before operational impact
Demonstrate visible leadership presence inspiring confidence in service delivery
Planning and organising. Able to evaluate priorities and adjust as appropriate
Able to resolve conflict and communicate intentions clearly
Decision making / complex problem solving: Proactively gathers information from appropriate sources. Probes/considers all of the facts. Considers other's perspectives. Refers to long term plans and goals, draws sound inferences. Prioritizes key factors. Makes timely, well-informed decisions with confidence. Able to operate with limited guidance
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
The company is known for its innovative solutions in real estate technology and sustainability.
Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
JLL has pioneered the integration of data-driven insights into real estate decision-making.
The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
Notable for its long-standing history, JLL continues to shape the global real estate landscape.
Culture + Values
Integrity, teamwork and ethics in all of our actions
Respect for people, their contributions and personal growth
Customer-driven focus with a commitment to excellence
Commitment to sustainability and the environment
Innovation and creativity in everything we do
Building strong relationships and trust with our clients, partners, and communities
Environment + Sustainability
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
Implementing green building certifications for managed properties, such as LEED and BREEAM
Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
Inclusion & Diversity
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
Dedicated programs for advancing women’s leadership and mentorship.
Partnerships with external organizations to promote gender equality in real estate.
Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.