Customer Operations Lead at Avangrid in Qatar, Doha | Kablio

Role

Description

ops liaison

framework design

dashboard setup

customer journey

workflow automation

low-code automation

Act as operations point of contact, collaborating seamlessly with Product, Commercial, and Finance teams to keep alignment as we grow
Design lightweight frameworks and documentation so the entire team can deliver a consistent, top-notch B2B customer experience
Set up dashboards and reporting for customer operations KPIs-track what matters and act fast
Architect the end-to-end customer journey: build and refine onboarding, delivery, billing, and support with a LEAN mindset
Prepare the ops platform and workflows to scale: spot bottlenecks, drive simplification, automate wherever possible
Implement and iterate agile day-to-day processes using low-code/no-code tools (like Jira Service Desk, Zoho…) for automation and speed
Proactively gather feedback from customers and teams, turning insights into process improvements

Requirements

low-code crm

automation

bpm tools

agile

engineering degree

5+ years

Analytical mindset—uses data to drive improvements and inform decisions
Degree in Engineering or Business Administration
Experience working cross-functionally with Product, Finance, and Commercial teams
Readiness and scalability score of processes ahead of growth milestones
Customer satisfaction (CSAT) and NPS for operational touchpoints
Tech-savvy and curious about digital tools, automation, and anything that boosts productivity
Agile at heart: comfortable iterating, running quick experiments, and embracing change
Onboarding time and customer ramp-up speed
Certification in Agile, Lean, or Process Design is a plus
Sharp process thinking knows how to design, document, and optimize every step of the customer journey
First response/resolution time for support queries
Billing accuracy and DSO (days sales outstanding) metrics
Low code CRM configuration
Hands-on with low-code platforms and automation tools-knows how to make things work simply and fast
Strong communicator who can bridge teams and keep everyone moving in sync
Understands Business Process Management Tools
Proven expertise in building and improving core customer processes from scratch in fast-paced, resource-limited teams
5+ years leading customer operations in SaaS start-ups or telco spin-off ideally in B2B environments

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

non‑citizens must comply with applicable immigration requirements to work in the country.

Security clearance

Information not given or found

Company

Overview

47 Billion

Assets Under Management

Total value of company assets across all operations.

3.3M+ Customers

Electric & Gas Users

Over 3.3 million customers served across New York and New England.

10.0 GW

Power Generation Capacity

Combined electricity output from owned and operated facilities.

Born in 2015 from a merger with UIL Holdings, creating a national powerhouse from regional utilities.
Headquartered in Orange, Connecticut, with operations in 24 U.S. states.
Its utilities arm manages eight electric and natural gas systems.
Projects include onshore wind, solar, biomass, thermal plants, and grid upgrades.
Fully acquired by Iberdrola in late 2024, enhancing investment potential.
Key ventures include the nation's largest offshore wind project and the Maine Power upgrade.
Combines local legacy with large-scale clean energy ambition.

Culture + Values

Sustainable: We seek to be a model of inspiration for creating economic, social and environmental value in our communities and we act positively to affect local development, generate employment, and give back to the community.
Agile: We act efficiently and with passion to drive innovation and continuous improvement at both the local and global level.
Collaborative: We work together toward a common purpose and mutual benefit while valuing each other and our differences.

Environment + Sustainability

By 2030

Carbon Neutrality Target

The company aims to achieve carbon neutrality for Scopes 1 and 2.

9.3 GW

Emissions-Free Capacity

Installed capacity in wind and solar energy.

10 GW

Energy Goal

Target to generate 10 GW of emissions-free energy capacity by 2025.

70%

Emissions Reduction Goal

Aim to reduce emissions intensity by 70% by 2030 compared to 2015 levels.

One of the country’s cleanest utilities.
Compliance Leader Verification certification by Ethisphere Institute for third consecutive term.

Inclusion & Diversity

2024

Forbes Recognition

Recognized as one of Forbes America’s Best Employers for Diversity in the 2024 ranking.

300M Spend

Supplier Diversity Goal

Aim to increase spend with certified diverse suppliers to $300 million by 2025, up from $195 million in 2022.

DEI strategy focus areas: increasing diverse representation (especially in leadership), promoting equitable growth opportunities, establishing pathways for community and connection.

Articles

Careers at Avangrid

Sustainability

Innovation and Technology

Projects

Role

Description

ops liaison

framework design

dashboard setup

customer journey

workflow automation

low-code automation

Act as operations point of contact, collaborating seamlessly with Product, Commercial, and Finance teams to keep alignment as we grow
Design lightweight frameworks and documentation so the entire team can deliver a consistent, top-notch B2B customer experience
Set up dashboards and reporting for customer operations KPIs-track what matters and act fast
Architect the end-to-end customer journey: build and refine onboarding, delivery, billing, and support with a LEAN mindset
Prepare the ops platform and workflows to scale: spot bottlenecks, drive simplification, automate wherever possible
Implement and iterate agile day-to-day processes using low-code/no-code tools (like Jira Service Desk, Zoho…) for automation and speed
Proactively gather feedback from customers and teams, turning insights into process improvements

Requirements

low-code crm

automation

bpm tools

agile

engineering degree

5+ years

Analytical mindset—uses data to drive improvements and inform decisions
Degree in Engineering or Business Administration
Experience working cross-functionally with Product, Finance, and Commercial teams
Readiness and scalability score of processes ahead of growth milestones
Customer satisfaction (CSAT) and NPS for operational touchpoints
Tech-savvy and curious about digital tools, automation, and anything that boosts productivity
Agile at heart: comfortable iterating, running quick experiments, and embracing change
Onboarding time and customer ramp-up speed
Certification in Agile, Lean, or Process Design is a plus
Sharp process thinking knows how to design, document, and optimize every step of the customer journey
First response/resolution time for support queries
Billing accuracy and DSO (days sales outstanding) metrics
Low code CRM configuration
Hands-on with low-code platforms and automation tools-knows how to make things work simply and fast
Strong communicator who can bridge teams and keep everyone moving in sync
Understands Business Process Management Tools
Proven expertise in building and improving core customer processes from scratch in fast-paced, resource-limited teams
5+ years leading customer operations in SaaS start-ups or telco spin-off ideally in B2B environments

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

non‑citizens must comply with applicable immigration requirements to work in the country.

Security clearance

Information not given or found

Company

Overview

47 Billion

Assets Under Management

Total value of company assets across all operations.

3.3M+ Customers

Electric & Gas Users

Over 3.3 million customers served across New York and New England.

10.0 GW

Power Generation Capacity

Combined electricity output from owned and operated facilities.

Born in 2015 from a merger with UIL Holdings, creating a national powerhouse from regional utilities.
Headquartered in Orange, Connecticut, with operations in 24 U.S. states.
Its utilities arm manages eight electric and natural gas systems.
Projects include onshore wind, solar, biomass, thermal plants, and grid upgrades.
Fully acquired by Iberdrola in late 2024, enhancing investment potential.
Key ventures include the nation's largest offshore wind project and the Maine Power upgrade.
Combines local legacy with large-scale clean energy ambition.

Culture + Values

Sustainable: We seek to be a model of inspiration for creating economic, social and environmental value in our communities and we act positively to affect local development, generate employment, and give back to the community.
Agile: We act efficiently and with passion to drive innovation and continuous improvement at both the local and global level.
Collaborative: We work together toward a common purpose and mutual benefit while valuing each other and our differences.

Environment + Sustainability

By 2030

Carbon Neutrality Target

The company aims to achieve carbon neutrality for Scopes 1 and 2.

9.3 GW

Emissions-Free Capacity

Installed capacity in wind and solar energy.

10 GW

Energy Goal

Target to generate 10 GW of emissions-free energy capacity by 2025.

70%

Emissions Reduction Goal

Aim to reduce emissions intensity by 70% by 2030 compared to 2015 levels.

One of the country’s cleanest utilities.
Compliance Leader Verification certification by Ethisphere Institute for third consecutive term.

Inclusion & Diversity

2024

Forbes Recognition

Recognized as one of Forbes America’s Best Employers for Diversity in the 2024 ranking.

300M Spend

Supplier Diversity Goal

Aim to increase spend with certified diverse suppliers to $300 million by 2025, up from $195 million in 2022.

DEI strategy focus areas: increasing diverse representation (especially in leadership), promoting equitable growth opportunities, establishing pathways for community and connection.

Articles

Careers at Avangrid

Sustainability

Innovation and Technology

Projects