Senior Service Coordinator at Daikin Applied Americas in Romeoville, IL | USD70,000-100,000 | Kablio

Role

Description

process improvement

report review

software optimization

technician scheduling

project management

customer escalations

Identify and implement process improvements to enhance service delivery and communication flow.
Review technician reports, time entries, and materials for accuracy prior to billing.
Partner with accounting to track billing progress, verify invoicing accuracy, and support collections efforts when necessary.
Collaborate with Service Managers to monitor backlog, forecast labor needs, and ensure profitability and operational efficiency.
Prepare and present service reports, and updates to management.
Manage all phases of service projects—from scheduling and parts procurement to close-out and invoicing.
Support and optimize use of service software systems including BuildOps and Microsoft 365 tools.
Serve as the main point of contact for key customers, managing escalations and complex service needs with professionalism and urgency.
Oversee and prioritize the scheduling and dispatching of service technicians based on workload, location, and expertise.
Support warranty management, equipment startups, and subcontractor coordination.

Requirements

project management

mechanical engineering

5+ years

buildops

microsoft 365

cost control

Proven ability to manage multiple service projects and customer accounts simultaneously.
Ability to work independently and exercise sound judgment in a fast-paced environment.
Associate or bachelor’s degree in business administration, mechanical engineering, or related field preferred.
Minimum 5+ years of experience in service coordination or operations management within the mechanical or HVAC industry.
Exceptional communication, organization, and leadership skills.
Strong financial understanding of billing, cost control, and margin management.
Experience using BuildOps or similar service management software preferred.
Proficient in Microsoft 365 Suite (Excel, Outlook, Teams, Word, and SharePoint).

Benefits

Comprehensive benefits package
Supportive team environment and strong company culture
Competitive compensation

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1933

Year Established

The company originated in 1933 as McQuay International in Minneapolis.

Acquired 2006

Acquisition Year

Transformed significantly after being acquired by Daikin Industries in 2006.

$30B Revenue

Parent Company Revenue

The global parent company generates nearly $30 billion in annual revenue.

$582M Applied Americas

Division Revenue

Applied Americas division contributes $582 million in revenue.

Now fuels complex projects: water-cooled chillers, air-handlers, modular central plants and rooftop units across North America.
Typical deployments include custom HVAC for data centers, sports venues, campuses and commercial towers.
Specialisms span commercial and industrial sectors, with strong energy and infrastructure focus.
Continues to innovate with compact chillers, heat-pump rooftop systems and intelligent equipment platforms.
Unusual fact: it evolved from war-time radiator and compressor maker, once built bomb-release gear for WWII.

Culture + Values

Prioritizes meeting customer needs and delivering innovative solutions to solve their unique challenges.
Fosters a culture of innovation, encouraging new ideas and breakthrough technologies to advance the HVAC industry.
Strives for excellence in everything they do, ensuring quality, reliability, and operational efficiency.
Committed to sustainability and environmental stewardship, offering products that reduce energy consumption and minimize environmental impact.
Values teamwork and collaboration across all levels of the organization to drive mutual success.
Maintains high ethical standards and operates with honesty and transparency in all interactions.
Promotes a culture of respect, valuing diverse perspectives and fostering an inclusive work environment.

Environment + Sustainability

2050

Net Zero Target

Aim to achieve net zero carbon emissions by this year.

Products are designed to reduce environmental impact by improving energy efficiency and reducing emissions.
Invests in sustainable technologies, such as energy-efficient HVAC solutions, to lower carbon footprints.
Supports net zero goals through transitioning to renewable energy sources and optimizing energy use in products.
Focuses on reducing water consumption and implementing waste reduction initiatives across its operations.

Inclusion & Diversity

The company is committed to fostering an inclusive and diverse work environment, where all employees feel valued and respected.
They support gender equality and work to increase the representation of women in leadership positions.
The company has specific diversity goals, aiming to improve hiring practices and increase the diversity of their workforce.
They have initiatives to support professional development and mentorship programs for underrepresented groups in the HVAC industry.

Articles

Careers at Daikin Applied

Daikin Applied Newsroom

Role

Description

process improvement

report review

software optimization

technician scheduling

project management

customer escalations

Identify and implement process improvements to enhance service delivery and communication flow.
Review technician reports, time entries, and materials for accuracy prior to billing.
Partner with accounting to track billing progress, verify invoicing accuracy, and support collections efforts when necessary.
Collaborate with Service Managers to monitor backlog, forecast labor needs, and ensure profitability and operational efficiency.
Prepare and present service reports, and updates to management.
Manage all phases of service projects—from scheduling and parts procurement to close-out and invoicing.
Support and optimize use of service software systems including BuildOps and Microsoft 365 tools.
Serve as the main point of contact for key customers, managing escalations and complex service needs with professionalism and urgency.
Oversee and prioritize the scheduling and dispatching of service technicians based on workload, location, and expertise.
Support warranty management, equipment startups, and subcontractor coordination.

Requirements

project management

mechanical engineering

5+ years

buildops

microsoft 365

cost control

Proven ability to manage multiple service projects and customer accounts simultaneously.
Ability to work independently and exercise sound judgment in a fast-paced environment.
Associate or bachelor’s degree in business administration, mechanical engineering, or related field preferred.
Minimum 5+ years of experience in service coordination or operations management within the mechanical or HVAC industry.
Exceptional communication, organization, and leadership skills.
Strong financial understanding of billing, cost control, and margin management.
Experience using BuildOps or similar service management software preferred.
Proficient in Microsoft 365 Suite (Excel, Outlook, Teams, Word, and SharePoint).

Benefits

Comprehensive benefits package
Supportive team environment and strong company culture
Competitive compensation

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1933

Year Established

The company originated in 1933 as McQuay International in Minneapolis.

Acquired 2006

Acquisition Year

Transformed significantly after being acquired by Daikin Industries in 2006.

$30B Revenue

Parent Company Revenue

The global parent company generates nearly $30 billion in annual revenue.

$582M Applied Americas

Division Revenue

Applied Americas division contributes $582 million in revenue.

Now fuels complex projects: water-cooled chillers, air-handlers, modular central plants and rooftop units across North America.
Typical deployments include custom HVAC for data centers, sports venues, campuses and commercial towers.
Specialisms span commercial and industrial sectors, with strong energy and infrastructure focus.
Continues to innovate with compact chillers, heat-pump rooftop systems and intelligent equipment platforms.
Unusual fact: it evolved from war-time radiator and compressor maker, once built bomb-release gear for WWII.

Culture + Values

Prioritizes meeting customer needs and delivering innovative solutions to solve their unique challenges.
Fosters a culture of innovation, encouraging new ideas and breakthrough technologies to advance the HVAC industry.
Strives for excellence in everything they do, ensuring quality, reliability, and operational efficiency.
Committed to sustainability and environmental stewardship, offering products that reduce energy consumption and minimize environmental impact.
Values teamwork and collaboration across all levels of the organization to drive mutual success.
Maintains high ethical standards and operates with honesty and transparency in all interactions.
Promotes a culture of respect, valuing diverse perspectives and fostering an inclusive work environment.

Environment + Sustainability

2050

Net Zero Target

Aim to achieve net zero carbon emissions by this year.

Products are designed to reduce environmental impact by improving energy efficiency and reducing emissions.
Invests in sustainable technologies, such as energy-efficient HVAC solutions, to lower carbon footprints.
Supports net zero goals through transitioning to renewable energy sources and optimizing energy use in products.
Focuses on reducing water consumption and implementing waste reduction initiatives across its operations.

Inclusion & Diversity

The company is committed to fostering an inclusive and diverse work environment, where all employees feel valued and respected.
They support gender equality and work to increase the representation of women in leadership positions.
The company has specific diversity goals, aiming to improve hiring practices and increase the diversity of their workforce.
They have initiatives to support professional development and mentorship programs for underrepresented groups in the HVAC industry.

Articles

Careers at Daikin Applied

Daikin Applied Newsroom