IT On-Site Support Services Manager, US&C at Magnera Corporation in Evansville, Indiana, United States | Charlotte, North Carolina, United States | Kablio

Role

Description

team leadership

onsite support

hardware management

incident monitoring

vendor management

documentation

The Team Leader, IT On‑site Support Services – North America is a hands‑on leader responsible for coordinating on‑site IT support operations across the region. This role ensures high‑quality technical support for end‑user devices, infrastructure, and workplace technologies, while managing a team of IT support specialists, collaborating with global IT counterparts, third‑party service providers, and internal stakeholders to deliver seamless services and drive continuous improvement.

Lead and manage regional on‑site IT support teams, ensuring timely and effective resolution of technical issues.
Oversee installation, configuration, and maintenance of PCs, mobile devices, IP phones, scanners, label printers, and other IT hardware.
Monitor the North America IT incident queue to ensure prompt service delivery and compliance with Service Level Agreements.
Develop and enforce standard operating procedures for incident response, service request handling, and escalation protocols.
Manage vendor relationships and third‑party support contracts for on‑site services.
Maintain accurate documentation of support activities, asset inventories, and configuration records.
Support onboarding and offboarding processes, including device provisioning and decommissioning.
Manage software updates to keep systems current.
Travel as needed to support remote sites and ensure consistent service delivery.

Requirements

bachelor's

10+ years

windows

active directory

networking

problem solving

Bachelor’s degree in Information Technology or related field preferred, or equivalent IT experience.
10+ years of relevant IT experience.
Proficient with Windows, macOS, and iOS operating systems.
Competent with printers, scanners, and other hardware devices.
Experience with Active Directory and Group Policy.
Understanding of video conferencing concepts.
Basic knowledge of networking technologies.
Strong verbal and written communication skills.
Demonstrated leadership abilities.
Comfortable collaborating with business leaders.
Excellent problem‑solving skills.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in the early 2000s, Magnera Corporation has grown into a leader in engineering, construction, and project management.
Specializes in providing integrated solutions across a wide range of sectors including infrastructure, energy, and utilities.
The company has a rich history of successfully delivering large-scale projects, ranging from transport systems to water resource management.
Known for its ability to handle complex, large-scale infrastructure projects, with a focus on sustainability and technical excellence.
Its portfolio includes award-winning projects in sectors such as heavy civil engineering, energy development, and water resource solutions.
Magnera Corporation has earned a reputation for combining advanced engineering with practical, cost-effective solutions.
The company’s innovative approach ensures that every project is executed to the highest standards, from design through to completion.

Culture + Values

Better the world with new possibilities made real.
Co‑creating and innovating with partners.
Sustainability and high‑performance products go hand in hand.
Strategic partner dedicated to our customers' success.
Building personal partnerships that withstand an ever‑changing world.
Distinct scale, wide portfolio of solutions and sustainability expertise bring more materials and more choices — keeping customers ahead of the trends.

Environment + Sustainability

90% Recycled Content

Spunbond Products

Closed-loop recycling ecosystem incorporates up to 90% post-industrial recycled content, reducing reliance on virgin materials.

70% CO2 Reduction

Emissions Savings

Recycled content reduces CO₂ emissions by ~70% per kg compared to virgin materials, contributing to climate action.

1M Tree Shelters Recycled

Tubex Recycling Program

Over 1 million tree shelters have been recycled across 24 UK hubs by 2024, promoting sustainable land management.

2025 IDEA Award

EcoRE Compostable Bags

Sontara EcoRE compostable shopping bags won the IDEA Long-Life Achievement Award, recognized for environmental sustainability.

Endura™ meltblown solution is patent-pending and SCS Recycled Content Certified.
Joined Russell 3000® Index June 27, 2025 (reflects broad-market shareholder support, not directly sustainability-related)

Inclusion & Diversity

No publicly disclosed DEI strategy, targets or outcomes found on corporate website or LinkedIn.

Articles

Solutions – Nonwovens

Role

Description

team leadership

onsite support

hardware management

incident monitoring

vendor management

documentation

Lead and manage regional on‑site IT support teams, ensuring timely and effective resolution of technical issues.
Oversee installation, configuration, and maintenance of PCs, mobile devices, IP phones, scanners, label printers, and other IT hardware.
Monitor the North America IT incident queue to ensure prompt service delivery and compliance with Service Level Agreements.
Develop and enforce standard operating procedures for incident response, service request handling, and escalation protocols.
Manage vendor relationships and third‑party support contracts for on‑site services.
Maintain accurate documentation of support activities, asset inventories, and configuration records.
Support onboarding and offboarding processes, including device provisioning and decommissioning.
Manage software updates to keep systems current.
Travel as needed to support remote sites and ensure consistent service delivery.

Requirements

bachelor's

10+ years

windows

active directory

networking

problem solving

Bachelor’s degree in Information Technology or related field preferred, or equivalent IT experience.
10+ years of relevant IT experience.
Proficient with Windows, macOS, and iOS operating systems.
Competent with printers, scanners, and other hardware devices.
Experience with Active Directory and Group Policy.
Understanding of video conferencing concepts.
Basic knowledge of networking technologies.
Strong verbal and written communication skills.
Demonstrated leadership abilities.
Comfortable collaborating with business leaders.
Excellent problem‑solving skills.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in the early 2000s, Magnera Corporation has grown into a leader in engineering, construction, and project management.
Specializes in providing integrated solutions across a wide range of sectors including infrastructure, energy, and utilities.
The company has a rich history of successfully delivering large-scale projects, ranging from transport systems to water resource management.
Known for its ability to handle complex, large-scale infrastructure projects, with a focus on sustainability and technical excellence.
Its portfolio includes award-winning projects in sectors such as heavy civil engineering, energy development, and water resource solutions.
Magnera Corporation has earned a reputation for combining advanced engineering with practical, cost-effective solutions.
The company’s innovative approach ensures that every project is executed to the highest standards, from design through to completion.

Culture + Values

Better the world with new possibilities made real.
Co‑creating and innovating with partners.
Sustainability and high‑performance products go hand in hand.
Strategic partner dedicated to our customers' success.
Building personal partnerships that withstand an ever‑changing world.
Distinct scale, wide portfolio of solutions and sustainability expertise bring more materials and more choices — keeping customers ahead of the trends.

Environment + Sustainability

90% Recycled Content

Spunbond Products

Closed-loop recycling ecosystem incorporates up to 90% post-industrial recycled content, reducing reliance on virgin materials.

70% CO2 Reduction

Emissions Savings

Recycled content reduces CO₂ emissions by ~70% per kg compared to virgin materials, contributing to climate action.

1M Tree Shelters Recycled

Tubex Recycling Program

Over 1 million tree shelters have been recycled across 24 UK hubs by 2024, promoting sustainable land management.

2025 IDEA Award

EcoRE Compostable Bags

Sontara EcoRE compostable shopping bags won the IDEA Long-Life Achievement Award, recognized for environmental sustainability.

Endura™ meltblown solution is patent-pending and SCS Recycled Content Certified.
Joined Russell 3000® Index June 27, 2025 (reflects broad-market shareholder support, not directly sustainability-related)

Inclusion & Diversity

No publicly disclosed DEI strategy, targets or outcomes found on corporate website or LinkedIn.

Articles

Solutions – Nonwovens