Senior Distribution Customer Consultant

Description

Senior Distribution Customer Consultant – South Metro Depot – Permanent. This position is accountable for driving the successful development and maintenance of effective relationships between Western Power and our distribution customers to enable the organisation to meet business objectives and deliver on its Corporate Strategy.

This position is responsible for providing strategic insights and recommendations to leadership to guide decision‑making and continuous improvement, including supporting Western Power’s energy transition and evolving customer needs.

• Develop and maintain strong, strategic relationships with key distribution customers, acting as primary contact for senior and executive stakeholders.
• Lead regular engagement meetings to understand evolving customer needs, address concerns, and strengthen trust.
• Create and execute strategies that deliver high‑level advice and actionable insights to improve customer experience across energy connection touchpoints.
• Provide strategic advisory and insights to senior leadership to influence business‑wide decisions.
• Advise on effective management of customer relationships aligned with strategic and functional priorities.
• Guide risk mitigation strategies within diverse commercial, technical, and regulatory environments.
• Contribute to safety, health, environmental and community programs, integrating customer considerations.
• Analyse feedback and performance data to detect service gaps and develop remedial actions to prevent dissatisfaction or escalation.

Requirements

• Tertiary qualification in Business, Project Management or related discipline, or equivalent experience.
• Significant experience managing a large, diverse portfolio of key customers and senior stakeholders, resolving complex issues while maintaining high satisfaction.
• Project delivery experience in the energy sector with understanding of electrical infrastructure.
• Highly motivated with exceptional influencing abilities, outstanding communication and strong interpersonal skills.
• Proven written and verbal communication of professional standard.
• Strong organisational and time‑management abilities to handle competing priorities.

Benefits

The role is based at the brand‑new state‑of‑the‑art South Metro Depot in Forrestdale, next to Tonkin Highway. The 120,000‑m² facility offers the latest infrastructure and technology, supporting work‑life balance in an inclusive and diverse workplace.

By joining Western Power you will contribute to powering a cleaner energy future. The company fosters career development, promotes healthy work‑life balance, and offers a range of perks and opportunities.

• Over 50% of employment opportunities are driven by career progression.
• Flexible work arrangements, including part‑time, varied hours and work‑from‑home options.
• Option to purchase up to four weeks of additional leave per year.
• Access to salary packaging, social club activities, discounted health insurance and gym membership.
• Award‑winning employee recognition and benefits programme.
• Three wellness leave days per year in addition to standard leave.
• End‑of‑trip facilities at Perth office and South Metro Depot for cyclists.
• On‑site café for convenient meals and refreshments.
• 22 weeks paid parental leave and 5 days First Nations cultural leave.

Training + Development

Interview process

Visa Sponsorship

Security clearance