Senior Analyst, Business Strategy & Operations (Recurring Services Focus)

Description

• Take ownership over measuring weekly, monthly, and quarterly performance and forecasting to understand customer satisfaction, engagement, challenges, and opportunities
• Solve the toughest customer and pain points to help make our customers successful
• Generate and present insights / recommended actions to senior leadership to help drive outcomes for our team
• Fully own high impact initiatives and drive from opportunity identification / strategic incubation to ongoing execution and iteration
• Look around corners to understand where opportunities exist to improve team efficiency and customer experience
• Use SQL / Tableau to construct data sets and build dashboards reporting on the program’s health and key initiatives
• Drive customer-facing strategy to maximize ROI for ServiceTitan users, and drive increased adoption of new features, reduce churn risks, etc.

Requirements

• Be forward-thinking on business cases and problems, and how the team can be geared to help solve (e.g., process enhancements, systems and technical enablement, feature adoption, etc.)
• Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels
• 2-4+ years of work experience in a combination of high growth tech companies and/or management consulting
• Ability to distill complex issues into concrete action plans, manage execution, and drive results
• Functional experience in operations / business operations / revenue operations / FP&A within the SaaS space is preferred
• Experience running quantitative analyses, and publishing findings in dashboard format (e.g. strong experience with Excel/GSheets, Tableau, SQL, [Python is a plus])
• Experience in one or more Customer Success platforms (e.g., Gainsight, ChurnZero, Planhat, etc.) preferred

Benefits

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

Training + Development

Interview process

Visa Sponsorship

Security clearance