Pioneering water and housing products—from faucets to windows—making better homes globally.
Ensures quality compliance, audits, complaint handling, and continuous improvement.
7 days ago ago
Experienced (8-12 years)
Full Time
Gurugram, Haryana, India
Onsite
Company Size
48,660 Employees
Service Specialisms
Home construction
Renovation
Maintenance management
Real estate transactions
Real estate management
Brokerage
Housing-related financial services
Curtain walls
Sector Specialisms
Housing
Building Materials
Sanitary Ware
Windows
Doors
Interiors
Exteriors
Structural Materials
Role
Description
ims improvement
quality audits
customer complaints
voc meetings
risk management
iso compliance
Organize a cross-functional team to address updates to country or industry quality standards mandated by the government.
Continuously improve working procedures related to the Integrated Management System (IMS).
Contact with consultants and outside engineers/firms to exchange information regarding project status, product design, materials, or processes.
Review new product testing reports from Plant Quality Control (QC) and submit them to Asia Fixture QA.
Responsible for organizing and driving monthly Voice of Customer (VOC) meetings.
Coordination with all manufacturing department heads and regional teams.
Support Cross-Functional Team (CFT) members in Quality Improvement initiatives (e.g., customer complaints, Integrated Management System (IMS) implementation, in-process quality abnormalities, New Product Development (NPD)), ensuring effective and efficient task completion.
Responsible for collaborating with cross-functional teams to investigate customer complaints,Internal Quality Alerts (IQAs), and internal/external audit findings to identify the root causes and follow up on implementation of corrective and preventive actions.
Support Department Leader for approving limited samples from both plant internal production and suppliers (excluding OEM/ODM & Key Components suppliers), in collaboration with the Marketing team.
Responsible for conducting annual internal QMS audits, MRM and periodic QMS document reviews.
Following the SDCA cycle as per the company standards (such as leader standard work).
Develop & support for implementing strategies for continuous quality improvement and Failure cost reduction.
Provide training on quality standards to plant QA and QC teams.
Report and track corrective and preventive actions (using 4Q / A-PDCA methodology) to After Sales Service and Customer Service.
Responsible for leading, supporting, and participating in Failure Cost Reduction projects across the plant, and other quality-related activities such as 4M change management and handling of internally or externally initiated Quality Alerts (IQALs).
Responsible for performing Risk Management of critical customer complaints, including those involving Government compliance issues.
Participate in monthly Quality Review Meetings among Asia QA, plant, and IDC teams when necessary.
Support Department Leader on customer complaint handling with After Sales Service, including providing on-site support when necessary.
Drive the integrated management system to ensure compliance with ISO 9001, ISO 14001, and ISO 45001 standards.
Contact with suppliers/vendors to exchange information regarding component status, costs, design, or timing.
Attend engineering/manufacturing operation trade shows and seminars to investigate new materials, products, and processes.
Requirements
problem solving
5+ years
qc tools
ims systems
google suite
ceramic engineering
Strong, structured problem-solving and analytical skills
At least 5+ years’ experience in the QC/QA domain.
Knowledge of 7 QC tools
Knowledge of functional and dimensional training related to Ceramic Products.
Good knowledge of country standards & IMS systems
Microsoft /Google Suite
Bachelor’s degree / Ceramic Engineering.
Knowledge of visual Standards
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Born 2011
Year of founding
Company formed through merger in 2011.
Four Units
Core business areas
Operations organized into four business divisions.
Multi-Billion Revenues
Annual revenue scale
Generates billions of dollars in annual revenue.
Heavy R&D Investment
Commitment to innovation
Significant resources allocated to research and development.
Designs and builds everything from faucets, toilets, kitchens, doors, and windows to complete curtain walls.
Growth fueled by acquisitions of Permasteelisa, American Standard, and GROHE, expanding its global presence.
Products featured in iconic structures such as The Shard, Sydney Opera House, and IFC Hong Kong.
Partners on innovative projects ranging from smart-home sensors to reinvented household toilets.
Brand lineup includes INAX, GROHE, and DXV, blending heritage, design, and innovation.
Culture + Values
MAKE BETTER HOMES A REALITY FOR EVERYONE, EVERYWHERE
Do the Right Thing
Work with Respect
Experiment and Learn
Work with Respect
Deliver on Commitment
Embrace Quality
Inspire Passion
Pursue Growth
Environment + Sustainability
90% reduction target
Net-zero CO₂ emissions goal by 2050
Aims to reduce Scope 1, 2, and 3 emissions by 90% by 2050, with the remaining 10% offset through carbon removal.
50.4% reduction
Mid-term Scope 1 & 2 target by 2030
Committed to reducing Scope 1 and 2 emissions by 50.4% by 2030 compared to FYE 2019 levels.
94.1% energy‑saving faucets
Sold in Japan
Over 94% of faucets sold in Japan are designed to save energy and water.
99.4% water‑saving toilets
Adopted in Japan
Nearly all toilets sold in Japan are water-saving models.
Published 2025 TCFD/TNFD Disclosure Report including analysis of >90% of SBTN High Impact Commodity List raw materials
Science-Based Targets initiative (SBTi) approval in March 2024 for both near-term and net-zero targets
Registered as TNFD Early Adopter in December 2023, integrating LEAP (Locate-Evaluate-Assess-Prepare) approach
High-performance windows for new detached houses sold in Japan: 93%
Inclusion & Diversity
30% Female Board
Female Representation on Board
30% of board members are women as of June 2021, with a target for gender parity by 2030.
17.4% Female Managers
Female Representation in Management
17.4% of managers are women as of March 31, 2025.
1point Rise
Psychological Safety Score
The global psychological safety score increased by 1 point year-over-year in the LIXIL Voice survey.
Target for gender parity (50:50) for directors/executive officers by 2030, with a 30% female target for managerial positions.
125 D&I workshops delivered to ~6,000 managers (86% of total) in FYE 2024.
Five global ERGs launched in FYE 2022: Gender Equity, Multicultural, Ability, Working Parents & Caregivers, LGBTQ+.
12 events held during Global Diversity Awareness Month in FYE 2024.
Implemented policies: no dress code, unified job titles ('leader'), flexible work, and enhanced parental/personal leave.
Sub-titling for hearing-impaired and non-native speakers; AI-based speech-to-text in online showroom via ERG feedback.