IT Support Technician I

Description

• Network Support: Work with IT teams to maintain network infrastructure in both office and jobsite environments, ensuring reliable connectivity and support.
• Knowledge Management: Create and update knowledge articles on troubleshooting steps and processes for both end-users and IT staff.
• Ticket Management: Update, escalate, and resolve IT support tickets in the service desk system, ensuring accurate documentation.
• IT Liaison: Collaborate with the IT Service Desk to escalate and delegate remotely resolvable issues, maintaining clear communication with end-users through the full life of the request.
• Prioritizes collaboration and team relationships, recognizing success depends on others. Fosters connections through in-person interactions like team-building and shared events and is open to stepping out of their comfort zone to strengthen the team.
• In-Person Support: Provide direct technical assistance in regional offices and on construction jobsites, focusing on issues that require on-site intervention.
• Primary Contact: Act as the first point of contact for employees seeking technical assistance in person, by phone, or via email.
• AV Support: Serve as the primary contact for office and field office AV support, ensuring effective operation and maintenance of AV systems.
• Computer Asset Management: Support our asset management processes, including procurement, deployment, technical support, and retirement of IT equipment.
• Field Services Support: Assist with network setup on jobsites and collaborate with project leadership and service providers to secure stable internet connections.
• Onboarding Support: Work with HR and hiring managers to ensure new employees have all required IT equipment and systems access prior to onboarding.
• Systems Maintenance: Participate in quarterly IT systems maintenance to ensure that regional offices and jobsites remain fully operational and ready for use after maintenance activities are complete.

Requirements

• Excellent written and verbal communication skills; able to simplify technical details for non-technical users.
• Proficiency with Windows OS, Microsoft Office, and mobile devices (iPads, iPhones) preferred.
• Reliable transportation for travel between office and jobsite locations as needed (up to 20%) required.
• Demonstrated experience in a customer-focused IT support role.
• Familiarity with asset management, networking, and AV technology in office and field settings is preferred.
• Strong sense of fulfillment through serving others, with a commitment to customer satisfaction.
• Bachelor’s degree in MIS, IT, or related field required.
• Demonstrates professionalism and resilience, staying calm and focused under pressure.
• Strong organizational skills and ability to prioritize tasks to meet deadlines.
• 1-5 years of experience in desktop and network support, with expertise in Microsoft and Windows environments.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance