Condition Monitoring Advisor

Description

• Use the Dealer’s business system to extract customer and equipment history.
• Provide equipment recommendations and service/ repair options to customers derived from condition monitoring data.
• Communicate verbal recommendations as required by the dealership.
• Provide information for condition monitoring lead tracking and resolution.
• Prepare written reports and recommendations as required by the dealership.
• Monitor S-O-S and incoming inspections for issues
• Use software tools (e.g., Microsoft Excel, Access) to analyze condition monitoring data and equipment management information (e.g., component replacement projections, life cycle position).
• Provide emergency condition monitoring recommendations to the customer.

Requirements

• College or technical degree preferred.
• Able to use basic computer systems and programs, including Microsoft Excel, Access, Word, and Outlook; Dealer CRM; Dealer Business Systems (DBS).
• Technical English language skills required. Ability to write routine reports and effective correspondence.
• Exposure to world-class CAT training and development
• Experience in a customer-facing dealership position in a similar role (e.g., PSSR, MRS, ISR) is desired.
• Ability to speak effectively before groups of customers or employees of the organization.
• Able to understand the basic dynamics of equipment operation and design.
• Knowledge of Cat Heavy Machinery preferred

Benefits

• Employer-paid short-term and long-term disability insurance
• Various medical plan options, including a no-cost option
• Employee Assistance Program (EAP)
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Profit Sharing
• 401k matching
• Competitive pay
• Training and Development programs
• Financial Wellness programs
• Annual stipend toward the purchase of work boots
• Vision and dental insurance
• Paid Veteran holiday annually to all service members
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• 8 paid holidays annually
• Work uniforms and professional cleaning services
• Employer-paid basic life insurance
• Company Incentive Bonus Program
• Tuition Reimbursement

Training + Development

Interview process

Visa Sponsorship

Security clearance