Experienced Field Service Technician

Description

• Transmits photos, timecards, service reports, and other information through e-mail
• Safely rigs or hooks components for lifting
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
• Maintains truck and crane inspection logs on a daily basis
• Maintains credit card receipts for accounting purposes
• Promotes Wagner Equipment Co. to customers
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Maintains service vehicle in safe and good repair
• Maintains good customer records on jobs that have been assigned
• Accurately troubleshoots and repairs CAT equipment the first time
• Removes, repairs, and installs major components in varying configurations of equipment
• Teaches and coaches other technicians in the field
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns

Requirements

• Relevant CAT related courses
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• Intermediate Knowledge of DBS
• Intermediate Knowledge of ET/SIS/SIS Web/STW
• MSHA License
• 3+ years customer service experience
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more
• Ability to work independently with little or no direction
• 75%- 100%
• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Well-rounded knowledge of CAT equipment
• Ascending or descending ladders, stairs, etc.
• High School Diploma or GED
• Class A Driver’s License
• Safety & Product Knowledge
• 5+ years’ experience servicing heavy equipment
• 3+ years sales experience
• Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings
• Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
• 1+ years administrative/clerical experience

Benefits

• Medical, dental, and vision insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Life and AD&D Insurance
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
• DOT Health Card
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance