Agent Services Representative

Description

• Create brochures, flyers/postcards, marketing materials, and other promotional pieces; Comparative Market Analysis (CMA) and Brokers Price Opinion (BPO). May create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides. (60-80%)
• May serve as back-up to other office staff. (5-10%)
• Provide administrative and clerical support to management and sales associates which may include: assisting sales associates with sending and receiving company e-mails, providing computer assistance, handling written correspondence, ensuring forms are stocked, answer phones, greet visitors, route mail, prepare schedules and maintain accurate billing records. (10-15%)
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• May assist agents with setting marketing plans and organizing and facilitating agent training activities. (5-10%)
• Assist new agents in setting up their office, getting into MLS, training on computers and office equipment. May assist with license transfer or annual license renewal. (5-10%)
• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Set up and update client and customer sphere of influence databases; and create farming database for sales associates. Maintain internet by updating company website and sales associate’s personal websites/pages. May perform data input, maintain and monitor data files, create files and documents and produce reports. (10-20%)

Requirements

• One to three years clerical or administrative experience.
• Must possess strong organizational skills; ability to multi-task; accuracy/quality; detail-oriented.
• Marketing and social platforms experience preferred.
• Effective analytical and problem-solving skills. Attention to details.
• Minimum of high school diploma or the equivalent. Secondary education preferred.
• Knowledge of real estate, title and/or mortgage business preferred.
• Real estate knowledge preferred.
• Strong interpersonal skills, a customer service focus and the ability to work as a member in a team-oriented environment.
• Demonstrated verbal and written communication skills including presentation ability.
• Strong computer/technology skills: proficient in Microsoft Office and Canva products.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance