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Customer Specialist
Trane Technologies
Provides remote customer support, order processing, and sales assistance for Trane products.
7d ago
$52,000
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Denver, CO
Remote
Company Size
41,000 Employees
Service Specialisms
Energy Efficiency
Sustainability
HVAC Systems
Building Automation
Climate Solutions
Engineering
Design
Consulting
Sector Specialisms
K-12 Education
Higher Education
State & Local Government
Energy Supply Services
Renewable Energy and Power Solutions
Energy Contracting
Commercial
Residential
Role
What you would be doing
quote management
order processing
product knowledge
customer outreach
sales enablement
problem resolution
- Collaborates with Account Managers to service accounts and drive revenue.
- Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery.
- Boosts sales by maintaining current knowledge of all portfolio offerings and demonstrates technical knowledge to provide customer value propositions.
- Proactively engages phone customers, taking the initiative to fully understand their needs and provide prompt and effective solutions.
- Actively seeks out potential sales opportunities for Account Managers and the District, constantly looking for ways to add value for customers.
- Drives sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders.
- Makes outbound calls including marketing new products.
- Find best method to resolve problems and ensure customer satisfaction while adhering to company policies.
What you bring
customer service
inside sales
retail
h.s. diploma
safety
continuous improvement
- Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.
- Inside sales, retail, or related experience
- H.S. Diploma or General Education Degree (GED)
- Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
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Interview process
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Visa SponsorshipInformation not given or found
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Company
Overview
2008 Founded
Year Established
The company was established in 2008, marking the beginning of its journey in delivering innovative climate solutions.
- Delivers cutting-edge climate solutions.
- Global leader in creating sustainable, energy-efficient HVAC systems and services.
- Offers a wide range of products, including air conditioning, heating, and ventilation systems.
- Works with clients across residential, commercial, and industrial sectors to reduce energy consumption.
- Specializes in advanced technologies for decarbonizing building systems and improving energy efficiency.
- Typical projects include large-scale HVAC installations in commercial and industrial buildings.
- Notable for integrating digital technology into traditional HVAC systems for smarter building solutions.
- Customer First
- Integrity
- Innovation
- Sustainability
- Teamwork
- Excellence
Net-zero by 2050
Long-term climate commitment
Committed to achieving net-zero carbon emissions by mid-century, aligning with global climate goals.
50% emission reduction
Ambitious emissions target
Aiming to cut greenhouse gas emissions in operations by half by 2030, showcasing strong climate action.
Carbon-neutral by 2030
Global operational commitment
Plans to achieve carbon neutrality across global operations by 2030, reflecting a bold sustainability pledge.
- Leveraging technology to deliver sustainable solutions
- Focused on creating energy-efficient products and solutions for customers
40% women
Leadership Diversity
Targeting 40% women representation in leadership roles by 2030.
By 2030
Gender Parity Target
Aiming for gender parity in leadership roles globally.
- Focus on hiring diverse talent through global recruitment strategies
- Promoting diverse leadership teams across business functions
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