National Resident Event Manager

Description

• Works collaboratively to identify business opportunities that exist for elevating customer experience and implements changes to effect positive experience outcomes.
• Tracks and analyzes resident engagement metrics and satisfaction data to improve event programming continually.
• Sources and negotiates with vendors, sponsors, and community partners to enhance event offerings and reduce costs.
• Through heightened customer outcomes and improved operations, impacts financial results and mitigates risk at the assigned project
• Ensures all events comply with safety, legal, and operational standards.
• Leads cross-functional coordination with marketing, communications, and property management teams to promote events and maximize participation. Leads leadership to identify opportunities in the customer experience and agree on strategies, tactics, and outcomes.
• Maintains accurate documentation of event plans, budgets, attendance, and feedback.
• Serves as a brand ambassador and advocate for resident experience across the enterprise.
• Provides training and support to site-level staff on best practices for event execution and resident engagement.
• Partners with site teams to plan and execute high-impact events tailored to local community needs while maintaining enterprise-wide consistency.
• Develops and implements resident programs to include resident-related activities, events, and community gatherings.
• Devises and implements both long-term (multi-year) and short-term resident event strategies and tactics for HMC.
• Develops and oversees a national resident event strategy that aligns with HMC’s brand and resident experience goals.
• Travel may include visits to military housing sites across the country for event planning and execution (on as needed basis) about 10%.
• Unifies and guides resident “engagement” activities and events.
• Manages event calendars, budgets, vendor relationships, and logistics across multiple locations and time zones.

Requirements

• Proficiency in event management software and CRM platforms.
• Budgeting and vendor negotiation expertise.
• Requires a detail-oriented, independent thinker who can be a part of a team and demonstrates strong attention to detail, and basic knowledge of property management activities.
• Demonstrated ability to work in a team environment with the ability to establish strong working relationships with departments and site teams.
• Bachelor's Degree in Marketing, Hospitality, Communications, or related field Preferred
• 1-3 years experience working with military communities or housing. Preferred
• Excellent written, interpersonal, and oral communication skills.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Knowledge of the housing or hospitality industries is a strong plus.
• 1-3 years event planning and management, overseeing national programs. Required
• 1-3 years experience in hospitality, property management, trade shows, or large-scale event planning. Preferred
• Strong leadership and project management skills.
• Creative problem-solving and adaptability.
• Reliable and dependable attendance and punctuality are essential for this position.
• Ability to gather and analyze resident sentiment and satisfaction data to drive engagement.
• Deep understanding of community-building and resident engagement strategies.
• Ability to manage multiple priorities in a fast-paced environment.
• 4-6 years customer/resident engagement experience. Required

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance