Customer Supply Chain Analyst

Description

The Customer Supply Chain Analyst role, based in Towson, MD, New Britain, CT, or Valley City, OH, is a hybrid position within the Global Supply Chain team. The analyst manages outbound order fulfillment and drives improvements in planning and operational processes, serving as a key interface among channel, sales, supply/demand, and distribution.

Key responsibilities include managing the full order life cycle, analyzing service metrics, communicating with customers on order status, maintaining a monthly supply‑chain scorecard, and monitoring fill‑rate and on‑time delivery performance. The analyst also investigates root causes of reliability issues, develops corrective actions, identifies cost‑saving opportunities, and proactively addresses compliance risks.

• Manage order lifecycle from creation to delivery, ensuring accurate pricing, terms, lead times, and inventory availability.
• Analyze and improve key service metrics such as order fill rate, on‑time delivery, invoice accuracy, and case fill.
• Communicate with customers to track shipments, troubleshoot issues, and respond to inquiries promptly.
• Maintain monthly supply chain scorecard and monitor weekly/monthly fill rates and delivery performance.
• Identify root causes of reliability failures and develop corrective action plans with cross‑functional teams.
• Seek cost‑saving opportunities in case picking, pallet ordering, and network optimization.
• Proactively flag compliance risks and collaborate with sales and channel teams to mitigate impacts.
• Manage consumption versus supply/demand alignment, product reservation, and allocation recommendations.
• Track and report customer compliance, developing processes to avoid compliance fines.
• Apply project management skills to coordinate cross‑functional initiatives.

Requirements

The ideal candidate holds a BA/BS in Supply Chain Management or a related discipline and brings 1–5 years of experience in customer operations, forecasting, inventory management, or supply planning. Proficiency with Microsoft Office, SAP, Excel, Business Warehouse, and Power BI is required, along with strong analytical, communication, and project‑management skills.

• Hold a BA/BS in Supply Chain, Business Management, Operations or related field.
• Possess 1‑5 years of experience in customer operations, forecasting, inventory management, or supply planning.
• Proficient in Microsoft Office, SAP, Excel, Business Warehouse, and Power BI.
• Demonstrate strong analytical, problem‑solving, and process‑improvement mindset.
• Exhibit excellent verbal and written communication skills to present solutions to customers and internal teams.
• Ability to lead, coach, and train peers across organizational boundaries.

Benefits

Compensation includes a base salary ranging from $65,000 to $75,000 (MD) with potential sign‑on payment, plus a comprehensive benefits package covering medical, dental, vision, life, disability, 401(k), employee stock purchase plan, paid time off, tuition reimbursement, and tool discounts.

Stanley Black & Decker offers robust career development through exposure to more than 20 brands, digital learning resources, the Lean Academy, and a culture that values diversity, community involvement, and sustainability. Employees are encouraged to grow, learn, belong, and give back while working in an innovative, tech‑driven environment.

• Competitive salary $65k‑$75k with potential sign‑on payment.
• Comprehensive benefits: medical, dental, vision, life, disability, 401(k), ESPP, PTO, tuition reimbursement.
• Discounts on Stanley Black & Decker tools and partner programs.
• Opportunities for career growth across 20+ brands and a global footprint.
• Access to digital learning resources, Lean Academy, certifications, and online university.

Training + Development

Interview process

Visa Sponsorship

Security clearance