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Milliken Floors Europe

Customer Success Coordinator

Company logo
Milliken Floors Europe
Designs and manufactures carbon‑neutral carpet tiles, luxury vinyl tiles and entrance flooring across Europe.
Manage customer orders, resolve issues, and coordinate service using SAP
9d ago
Junior (1-3 years)
Full Time
Spartanburg, SC
Office Full-Time
Company Size
381 Employees
Service Specialisms
M/PACT Carbon Neutral
Recycling | End of Life
Luxury Vinyl Tile
Maintenance and Installation Instructions
Sector Specialisms
Hospitality
Workplace
Residential
Role
What you would be doing
sap setup
order processing
planning release
customer files
complaint resolution
service coordination
  • Set up SAP with customer parameters for orders/shipments/invoicing.
  • Coordinate and communicate customer service process needs with business planners.
  • Serve as Level 1 contact for complaint resolution and pro-active communication. Ensure customer communication is proactive and in accordance with world class customer service expectations.
  • Update and maintain relationship with customers on open PO status, quotation, and fulfillment of purchase orders.
  • Coordinate customer service activities to align with business, supply chain and manufacturing needs.
  • Collaborate with sales and marketing.
  • Set up and maintain Customer files in SAP.
  • Input, Review, and release all orders from Planning Hold status to align with Manufacturing capacities.
What you bring
problem solving
high school
customer service
microsoft office
sap
  • Strong problem-solving skills
  • High School Diploma or GED
  • Ability to engage in various customer portal/systems and learn new systems quickly.
  • Experience woriking in customer service
  • Troubleshooting and problem resolution for internal and external needs.
  • High proficiency with Microsoft Excel, Word, and Outlook
  • ERP system experience (SAP strongly preferred)
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
Information not given or found
Company
Overview
Since 1920
Operations Rooted in the UK
The company has established and grown its presence in the UK since 1920, maintaining a strong foothold in British markets.
  • Operates ISO14001‑certified manufacturing in Wigan and a showroom in London’s Clerkenwell.
  • Produces design‑led carpet tiles, LVT and entrance matting, including quick‑ship and digital‑print ranges.
  • All flooring products are carbon‑neutral and support WELL Building certification.
  • Typical projects span commercial offices, public buildings, automotive facilities and residential developments.
  • Pioneered circular‑economy reuse by partnering with Orak to reclaim and refurbish carpet tiles.
  • Its Thrive® matter yarn innovation offers low‑carbon options in popular modular collections.
  • Showroom and plant tours featured at Clerkenwell Design Week, highlighting acoustic comfort and underfoot luxury.
Culture + Values
  • We are committed to creating outstanding products that inspire our customers.
  • Innovation drives us to deliver solutions that push boundaries.
  • Collaboration is key to our success, fostering teamwork and partnerships.
  • We prioritize sustainability in all aspects of our work, from design to production.
  • Integrity is central to our business, ensuring trust and transparency in all our actions.
  • We strive to be agile and adaptable, responding quickly to changing needs and challenges.
Environment + Sustainability
By 2050
Net Zero Target
Aiming to achieve Net Zero emissions by the year 2050.
100% Recycled
Material Efficiency
Incorporating 100% recycled content in select products.
  • Energy consumption is monitored and minimized through efficient production practices.
  • Commitment to reducing waste through recycling and reusing materials wherever possible.
  • Products are designed for durability, reducing the need for replacements and lowering long-term environmental impact.
Inclusion & Diversity
  • Aiming for a diverse workforce with a focus on gender balance across all levels.
  • Setting clear targets for increasing the representation of women in leadership roles.
  • Implementing training and development programs to support career progression for underrepresented groups.
  • Actively monitoring and addressing gender pay parity to ensure fairness and equity.
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