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Customer Success Coordinator
Milliken Floors Europe
Designs and manufactures carbon‑neutral carpet tiles, luxury vinyl tiles and entrance flooring across Europe.
Manage customer orders, resolve issues, and coordinate service using SAP
9d ago
Junior (1-3 years)
Full Time
Spartanburg, SC
Office Full-Time
Company Size
381 Employees
Service Specialisms
M/PACT Carbon Neutral
Recycling | End of Life
Luxury Vinyl Tile
Maintenance and Installation Instructions
Sector Specialisms
Hospitality
Workplace
Residential
Role
What you would be doing
sap setup
order processing
planning release
customer files
complaint resolution
service coordination
Set up SAP with customer parameters for orders/shipments/invoicing.
Coordinate and communicate customer service process needs with business planners.
Serve as Level 1 contact for complaint resolution and pro-active communication. Ensure customer communication is proactive and in accordance with world class customer service expectations.
Update and maintain relationship with customers on open PO status, quotation, and fulfillment of purchase orders.
Coordinate customer service activities to align with business, supply chain and manufacturing needs.
Collaborate with sales and marketing.
Set up and maintain Customer files in SAP.
Input, Review, and release all orders from Planning Hold status to align with Manufacturing capacities.
What you bring
problem solving
high school
customer service
microsoft office
sap
Strong problem-solving skills
High School Diploma or GED
Ability to engage in various customer portal/systems and learn new systems quickly.
Experience woriking in customer service
Troubleshooting and problem resolution for internal and external needs.
High proficiency with Microsoft Excel, Word, and Outlook
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