Account Manager

Description

• Participate in customer meetings with the sales representative
• Manage the onboarding process via email, manage access to the site, prepare quotations, monitor inspection reports, and occasionally visit sites
• Attend customer meetings alongside the dedicated sales representative
• Issue and follow up on quotations
• Follow up on works to understand the completed tasks
• Respond to customer requests via email or telephone
• Manage and support field engineers by communicating with technical experts and the spare parts department to resolve technical issues and order specific parts
• Oversee field engineers through weekly one-to-one meetings, ensuring they have the resources needed to perform their jobs effectively
• Participate in workgroups with other departments (Sales, Finance, Product, etc.) to improve tools, processes, and the customer experience
• Foster strong, positive relationships with customers to enhance satisfaction and retention
• Oversee shutdown units and ensure customers are regularly updated on progress
• Follow up on breakdown lifts and manage the closure of insurance defects
• Ensure smooth onboarding of new customer contracts, addressing all initial requirements

Requirements

• You know how to work as part of a team and support your colleagues
• You are capable of overseeing and supporting a team of field engineers
• You have strong communication abilities and can manage customer expectations effectively
• You are proactive and can manage urgent jobs efficiently
• You possess excellent organisational and multitasking skills
• You have a background in customer service or operations with a focus on customer relations
• You are open to continuous improvement and can contribute to enhancing our processes and customer experience

Benefits

• Face to face interview with Senior management - 1 hour

Training + Development

Interview process

Visa Sponsorship

Security clearance