Office Assistant. (Home Services)

Description

• Answer and make calls to homeowners who need roofing inspections, quotes, or service
• Follow up on warm leads and quotes to help customers move forward
• Book appointments for sales reps and service techs based on geography, urgency, and route efficiency
• Use our CRM (aLeap) to stay organized and maintain full visibility on jobs and customer interactions
• Deliver exceptional customer service and maintain a professional, friendly phone presence at all times
• Record short customer videos breaking down quotes/invoices as part of the sales process

Requirements

• Strong working knowledge of Central Valley geography (Fresno, Madera, Tulare, etc.)
• Full-time availability, in our Fresno office only (this is not a remote or virtual position)
• Room for advancement in sales or operations within the company
• Excellent communication and follow-up skills
• Coachable, energetic, and ready to help homeowners every day
• Previous experience in home services, dispatch, or phone sales is a must
• Must be comfortable closing smaller jobs over the phone
• Comfortable using a CRM and basic office software

Benefits

• Competitive hourly pay + bonuses based on performance
• A Monday–Friday schedule in a fast-paced, supportive environment
• Full support and training from one of California’s fastest-growing roofing teams
• Paid time off
• Opportunity for advancement
• 401(k) matching

Training + Development

Interview process

Visa Sponsorship

Security clearance