Provides 24/7 residential and commercial disaster restoration for water, fire, mold, odor, and more.
Coordinates claims, handles customer service, logistics, and documentation to meet SLA.
2 days ago ago
Entry-level, Junior (1-3 years)
Full Time
Minneapolis, MN
Office Full-Time
Company Size
847 Employees
Service Specialisms
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Storm Damage Restoration
Content Cleaning and Restoration
Commercial Restoration Services
Disaster Recovery Services
Biohazard Cleanup
Sector Specialisms
Residential
Commercial
Industrial
Water
Fire and Smoke
Mold
Weather
Odor
Role
Description
data entry
job monitoring
estimate creation
document upload
crm management
client calls
Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
Manages Customer Service issues and complaints, documenting actions and resolution
Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
Daily review of compliance tasks and all job tasks are completed on time
Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate
Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
Client Care Calls - ensure constant, often daily, communication with the customer, may communicate with adjuster
Requirements
microsoft office
crm
high school
iicrc
customer service
problem solving
Strong problem-solving skills
Sitting for long periods of time while using office equipment such as computers, phones etc.
Exceptional Customer Service skills
Experience do you have with customer interaction and conflict resolution
Understanding of the claims flow process - Water Mitigation, Reconstruction, Contents, and other Environmental work
Experience with Microsoft Office application (Word, Outlook, PowerPoint, and Excel) required
Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
Dependable and adaptable to operate within a fast-paced work environment
Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Strong verbal and written communication skills
Personal time management and organizational skills
High school diploma/GED required
Ability to manage highly confidential information
Understanding of all company cycle times and SLAs required for each job and phase
IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
Proficient at using Microsoft Office, Outlook, CRM software
Benefits
On-Call Phone services (by rotation)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1929 Founded
Year Established
The company traces its roots back to 1929, showcasing its long-standing history and expertise in the industry.
1,000+ Franchises
National Network
Operates through over 1,000 franchises nationwide, providing extensive coverage for emergency response services.
Respond 365 System
Real-Time Job Tracking
Pioneered Respond 365, an innovative real-time job-tracking system that sets industry standards for efficiency.
National Scale
Community-wide Disasters
Backed by a larger network, they handle everything from single-house floods to large-scale community disasters.
Evolved into a crisis-response leader from its origins as a small moth-proofing business.
Tackles emergencies ranging from burst pipes to tornado damage.
Restores homes and businesses after water, fire, smoke, mold, odor, and weather events.
Projects range from small-scale incidents to major community-wide disasters.
Utilizes a Disaster Operations Center with forecasting tools to pre-stage response teams for major events.
Culture + Values
We are passionate about restoring peace of mind and rebuilding lives.
We act with integrity, do the right thing, and take ownership of the work we do.
We have a relentless focus on providing exceptional customer experiences.
We are committed to delivering the highest standards of quality and service.
We build strong partnerships with our customers and communities.
We drive innovation to improve our services and expand our capabilities.
Environment + Sustainability
2050 Target
Net Zero Commitment
Aim to achieve net zero emissions, demonstrating a long-term commitment to climate action.
Focuses on sustainable, environmentally responsible services.
Reduces carbon footprint through energy-efficient processes and waste reduction strategies.
Utilizes green cleaning solutions and eco-friendly technologies.
Emphasizes sustainable practices throughout the supply chain to limit environmental impact.
Inclusion & Diversity
strives to build an inclusive workplace where everyone feels valued and respected.
is committed to diverse hiring practices and creating equal opportunities for all employees.
has implemented programs to support the advancement of women and underrepresented groups in leadership roles.