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Product Support Specialist
Cai
Assist clients with Medicaid eligibility, data entry, and case management.
7d ago
$18 - $20
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Newark, DE
Onsite
Company Size
9,000 Employees
Service Specialisms
Engineering
Consulting
Design
Technical Services
Project Management
Turnkey
Sector Specialisms
Local Government
State Government
Municipalities
Corporate Enterprises
Healthcare
Financial Technology
Transportation Authority
Public Sector
Role
What you would be doing
data analysis
eligibility input
client intake
document collection
case management
compliance
- Analyze the applicant’s financial data, and input calculations into eligibility system.
- Attend one on ones and staff meetings to stay informed about processes and procedures.
- Onboard new clients with an “intake” questionnaire to assess an applicant’s eligibility for Medicaid benefits.
- Perform added case management responsibilities as needed.
- Document all case management details using eligibility system.
- Work closely with the client to securely collect application documents via digital files (pdf, jpg, etc.).
- Learn, understand, and follow Federal and State laws, Federal and State Medicaid laws, rules, regulations, standards, and State Policies related to programs of public assistance.
- Follow all CAI and State Security requirements.
- Access available computer inquiry systems to obtain necessary verifications.
- Conduct client interviews to obtain and exchange general and sensitive information for the purpose of determining eligibility.
What you bring
english
high school
microsoft office
data entry
customer service
compliance
- Fluent in English
- High school diploma or equivalent
- Ability to work 100% onsite
- Ability to problem solve.
- Ability to remain seated for extended periods and work in a stationary position at a desk
- One year customer service experience
- Outstanding organization skills with strong attention to detail
- Knowledge of Medicaid or Public Programs of Assistance eligibility
- Be available to work a minimum of a Saturday a month, if necessary
- Strong written and verbal communication skills
- Strong written and Bilingual communication skills
- Minimum of one year determining compliance with State and Federal laws, rules, regulations, policies and procedures, or related experience
- Ability to analyze financial calculations.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
- Minimum of one year case management or processing programs of assistance for State government experience
- Transportation to/from office, dependable and on-time
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- One year data entry experience
- Strong proficiency with Microsoft Office Suite
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$1.3B Revenue
Annual Revenue
Generates $1.3 billion in annual revenue, reflecting consistent growth over four decades.
Four Decades
Years in Operation
Operates for over 40 years, demonstrating long-term stability and growth.
- Applies expertise in IT services and consulting to modernize legacy systems and secure infrastructure.
- Portfolio includes application development, managed services, AI-driven data analytics, and cybersecurity.
- Typically handles public-sector digital transformation and commercial IT modernization efforts.
- Recognized as a top employer and leader in application modernization services.
- Innovative mindset: Embrace new ideas and technologies to deliver the best solutions.
- Collaboration: Work together, fostering teamwork across all levels.
- Customer-focused: Understand and exceed customer expectations with tailored solutions.
- Integrity: Operate with transparency, honesty, and respect.
- Continuous improvement: Always strive to grow, learn, and adapt to new challenges.
2040
Net-zero commitment
This refers to the company's objective of achieving net-zero emissions by the year 2040. The goal represents a significant environmental commitment to reducing carbon impact.
- Focuses on reducing energy consumption and improving efficiency across all operations.
- Implements sustainability practices in supply chain management, emphasizing environmentally responsible sourcing.
- Promotes green technologies and eco-friendly solutions for clients, integrating sustainability into their offerings.
40% by 2025
Gender Diversity Goal
Aim to achieve 40% female representation in leadership roles by 2025.
- Track and report gender ratios regularly to ensure transparency in progress towards diversity goals.
- Prioritizes diversity through recruitment and leadership development programs.
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