

Provides essential water and wastewater services across the South West of England.
The ideal candidate is a customer‑focused professional with experience in customer service and debt collection, strong communication skills, and confidence using IT systems. You should be empathetic, proactive, and able to build rapport, negotiate payments, and manage calls to resolution while demonstrating initiative, a positive attitude and a strong work ethic.
We are seeking a Customer Service Specialist for our Bournemouth office on a full‑time, permanent basis, offering a competitive salary of £27,010 per year and a comprehensive benefits package. The role sits within the CARE team, where you will act as the voice of the company, engaging customers about outstanding balances and delivering swift, effective resolutions.
South West Water values diversity, inclusion and its core values of being Rock Solid, Being You and Being the Future, fostering a culture where everyone can belong and contribute. In return, employees enjoy generous holiday entitlement, flexible leave options, a Cycle‑to‑Work scheme, free parking, parental leave flexibility, employee share schemes, health and wellbeing support, discounts through Perkbox, a discretionary bonus and a contributory pension.