Multifamily General Manager for Canterbury Green Apartments

Description

• Process requests for rent adjustments in accordance with established procedures, including obtaining verifications, entering information into computer, etc.
• Generate work orders in response to requests for repairs from residents, coordinate completion of repairs, and close out work orders in accordance with established procedures.
• Maintain strong tenant relations:
• Assist with resident activities, address specific problems, plan meetings, or support activities s as appropriate
• Assist in supervising personnel (as stated above) of regions portfolio and make recommendations as needed
• Check references and other information on resident applications through Management's approved credit and criminal investigative service
• Refer residents with special problems, such as economic, social, legal, health, etc. to groups or agencies that provide assistance
• Send/Post all notices regarding compliance to rules and regulations when a violation occurs
• Oversee all work associated with the upkeep and maintenance of the grounds.
• Financial record keeping e.g. generate records, receipts and reports efficiently using a calculator and the computer system
• Assist in site inspections and evaluations within the portfolio
• Prepare and monitor site budget
• Maintain community owned materials and tools in a neat and orderly manner at all times.
• Maintain a neat and organized workshop area free of clutter and debris for these tools. Upon completion of a maintenance task, all tools and excess supplies shall be cleaned up and stored properly.
• Log all resident complaints and dispatch maintenance personnel promptly. Items covered under warranties should be reported to the appropriate maintenance companies and followed up for prompt repairs.
• Prepare and review performance appraisals and discuss with subordinates as appropriate.
• Show vacant apartments utilizing professional marketing procedures, and maintain a high level of continued occupancy by leasing property in a timely manner
• Assist in the general property maintenance (as stated above) of regions portfolio and make recommendations as needed
• Counsel employees regarding job performance and document in accordance with established procedures
• Participate in employment interviews and make hiring decisions as needed
• Follow-up delinquent accounts and pursue collections in accordance with established procedures
• Hire, train, supervise, counsel and (sometimes) terminate site staff
• Resolve conflict and complaints among residents, if possible, in order to avoid grievances. Always address resident concerns in a professional manner
• Oversee maintenance of the grounds, trash container areas, and common areas not allowing any trash or debris to accumulate
• Be sure all vacant apartments are cleaned immediately and made ready for showing and occupancy within three days after move out.
• Maintain verbal, electronic (email) and written communication with Regional Manager and Corporate office regarding all relevant matters to regions portfolio management
• Participate in hearings and appeals as needed
• Discuss disciplinary action with Regional Manager prior to taking action
• Process invoices for correctness, accuracy, and proper coding
• Provide new hire orientations for employees e.g. acquisitions
• Assist in the general administration (as stated above) of regions portfolio and make recommendations as needed
• Complete Rental Agreements
• Assist in approving invoices and managing regions property expenses and budgets on a weekly basis
• Interpret and apply personnel policies, departmental policies, and other relevant policies and procedures
• Maintain tenant files and related documentation regarding continuing eligibility and adjustments
• Maintain and reconcile the property’s petty cash fund
• Maintain the property business office in a neat, orderly and businesslike manner at all times with regularly scheduled office hours per established procedures.
• Monitor expenses to ensure spending is within guidelines
• Complete move in and move out reports, and send move in and move out packages to Property Accountant for permanent filing and disbursement of security deposits
• Review time and leave reports for assigned staff
• Complete and submit incident reports for all events that may involve injury or damage
• Purchase office supplies and other administrative supplies for the property
• Counsel residents who are not complying with the terms of the lease concerning delinquent payments
• Collect rents and maintain computer records according to GoldOller’s Onsite Procedures Handbook
• Make daily bank deposits
• Recommend eviction if resident behavior warrants and prepare related documentation to support recommendation
• Write, obtain prices and place advertisements (with Regional Manager’s approval) in the appropriate publications for best exposure for the community
• Assist with security activities by communicating with security personnel regarding specific problems, and participating in "knock and talk", as needed.
• Conduct property inspections, including move in, housekeeping, and grounds in order to assure adherence to established standards.
• Train other site employees within regions portfolio in GoldOller Policy and Procedures, Leasing and any other training
• Schedule and complete customer surveys in order to identify resident needs; assess quality of services, etc.
• Issue purchase order numbers and track purchases from order through invoice
• Post charges associated with work order, late charges, etc. by entering them in computer and generating notices for residents
• Delegate authority to key employees (must be approved by the Regional Manager) The District Manager’s

Requirements

• Ability to analyze situations, identify problems and come up with solutions as they relate to Property Management
• Detail orientated
• Relocation Required! Canterbury Green Apartments is located in Fort Wayne, Indiana. Candidates must reside locally or be willing to relocate for this position.
• High school education or equivalent
• Basic knowledge of building maintenance, fire prevention and liability reduction principles
• Knowledge of RealPage OneSite Property Management Software e.g. Leasing and Rents
• Professional verbal or written communication with Regional Manager, Corporate Office, employees, vendors, and company contacts, residents and their guests
• Valid driver's license
• Effective use of time management with the ability to work independently
• Knowledge of the agencies that provide assistance and services to residents, including some eligibility requirements
• Must obtain certification as a Property Manager, or equivalent, within twelve (12) months of employment.
• Knowledge of personnel management and supervision
• Knowledge of basic office practices, procedures and equipment e.g. telephone, fax, copier and computer
• Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements
• Understand accounting theories, principles, and practices of the following:
• 3 yrs. experience in property management, real estate or related fields
• Be available at all times either personally, or through other site personnel, for emergency calls.
• Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord Tenant Law, OSHA Standards, local and state building codes, etc.

Benefits

• Paid Parental Leave
• Company Paid Health Reimbursement Account
• Use of personal vehicle
• All-Inclusive Access to all GoldOller Property Amenities: Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers
• Comprehensive Medical, Dental and Vision Plans (available after 60 days of employment)
• Company-Matched 401(k) Retirement Savings Plan
• A Celebrate YOU Day (To use at your leisure, for any special occasion)
• Company Paid Certifications and Licensing
• Company Paid Life Insurance
• 12 Paid Holidays
• Up to 2 weeks Paid Time Off in the first year of service (grows with tenure)

Training + Development

Interview process

Visa Sponsorship

Security clearance