Resident Liaison Officer

Description

• Arrange access appointments, distribute notices, and assist in resolving any issues or complaints efficiently and professionally.
• Keep accurate records of resident interactions, access arrangements, and any special requirements.
• Work closely with site managers and supervisors to ensure residents’ needs are understood and met.
• Ensure residents’ homes are treated with care and respect during all works.
• Attend and support resident meetings, open days, and community engagement events.
• Build and maintain positive relationships with residents, keeping them informed of planned works, schedules, and progress.
• Promote Equans’ commitment to excellent customer service and community partnership.

Requirements

• Empathetic and patient, with a professional and approachable manner.
• Confident working independently and as part of a wider site/project team.
• Previous experience in a Resident Liaison Officer, Customer Service, or Housing Support role (ideally within social housing, regeneration, or construction environments).
• Strong IT and administrative skills for managing resident data and communications.
• Organised and proactive, able to manage multiple tasks and priorities effectively.
• Excellent communication and interpersonal skills, with the ability to build trust quickly.

Benefits

• 24 days annual leave + bank holidays
• Pension scheme and life assurance
• Employee benefits platform with discounts and wellbeing support
• Opportunities for professional development and career progression within Equans
• Competitive salary and benefits package

Training + Development

Interview process

Visa Sponsorship

Security clearance