Head of Customer Solutions at Electricity North West in Blackburn, England, United Kingdom | Kablio

Role

Description

Requirements

customer centric

executive

stakeholder management

p&l

project management

team leadership

Customer centric, with extensive sales and customer relationship management experience promoting value of customer outcomes with team and peers and ensuring work efforts achieve these. Anticipating customers' needs and using customer insights to present targeted, integrated, and outcome-focused solutions and opportunities.
Executive level experience leading an electrical construction and maintenance business
Extensive stakeholder management experience with the ability to build strategic relationships quickly
Previous experience of managing a P&L with responsibility for >£5m turnover business or function and growing this in line with business growth targets
Construction project management experience across complete lifecycle for projects with value in excess of £500k
Pipeline and work bank management experience
Previous experience of managing large teams of technical and commercial staff

Benefits

An employee rewards portal offering discounts on several well-known brands
Car allowance or Company Vehicle
Private Healthcare
An annual bonus scheme
A market-leading contributory pension scheme
Employee assistance programme
Opportunity for professional development through our L&D function.
25 days annual leave increasing with length of service

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

references from previous employers
medical appointment
disclosure and barring service (dbs) check
financial checks
drug & alcohol test

Company

Overview

2.4 million

Customers Served

Reliably provides electricity to over 2.4 million individuals across the North West.

60,000+ miles

Power Lines Operated

Maintains and operates over 60,000 miles of power lines, forming a critical infrastructure backbone.

100%

Renewable Energy Focus

Invests in renewable energy solutions to improve sustainability while maintaining high standards.

Has a rich history of innovation in the energy sector, adapting to changing demands and technologies.
Specializes in energy distribution, including network maintenance, upgrades, and customer-focused services.
Delivers electricity to homes, businesses, and communities, ensuring seamless power across varied sectors.
Focuses on improving the resilience and efficiency of power networks, future-proofing the grid.
Notable for its efforts to integrate smart grid technologies, enhancing control and reliability.
Experienced in large-scale infrastructure projects, often coordinating with regional authorities and developers.

Culture + Values

Leading in technology through early and continued investment in digitalisation and DSO capability.
Building trust through open communication and understanding local needs via stakeholder engagement panels.
Committing to data accessibility and transparency by sharing information through websites, data portals, and visualization tools.
Collaborating with stakeholders, including local authorities, universities, regulators, and industry partners, to co-develop energy solutions.
A commitment to innovation through delivering initiatives like the Smart Optimisation Output Plan, Active Network Management trials, CLASS, and Smart Street programmes.

Environment + Sustainability

Net Zero by 2038

Net Zero Target

Aims to achieve net zero for own operations 12 years ahead of UK's 2050 target.

63% Emission Reduction

Carbon Reduction Commitment

Committed to reducing absolute Scope 1, 2, and 3 emissions by 63% by 2035 compared to 2020 baseline.

£2 Billion Investment

Clean Tech Funding

Investing £2 billion from 2023–2028 to expand network capacity for electric vehicles, heat pumps, and clean technologies.

~13.7M kg CO₂e

2023 Emissions

Total emissions in 2023, including Scope 1, 2, and 3 emissions.

Joined UN-backed Race to Zero campaign and committed to Science-Based Targets consistent with 1.5 °C pathway
Invested £63.5 million (2019–23) to reduce carbon emissions and support customers
Made all depots and training centres zero-carbon, converted fleet to EVs, installed depot chargers
Developed Active Network Management system to unlock 1.8 GW of connection schemes, accelerating net-zero tech uptake
Awarded £427,000 from Ofgem’s Strategic Innovation Fund to pilot Net Zero Terrace, REWIRE and RetroMeter projects

Inclusion & Diversity

No publicly available DEI strategy, goals or gender‑related statistics on website or LinkedIn

Articles

Jobs and Careers

Sustainability and Innovation

Smart Grids

Projects

Company

Overview

2.4 million

Customers Served

Reliably provides electricity to over 2.4 million individuals across the North West.

60,000+ miles

Power Lines Operated

Maintains and operates over 60,000 miles of power lines, forming a critical infrastructure backbone.

100%

Renewable Energy Focus

Invests in renewable energy solutions to improve sustainability while maintaining high standards.

Has a rich history of innovation in the energy sector, adapting to changing demands and technologies.
Specializes in energy distribution, including network maintenance, upgrades, and customer-focused services.
Delivers electricity to homes, businesses, and communities, ensuring seamless power across varied sectors.
Focuses on improving the resilience and efficiency of power networks, future-proofing the grid.
Notable for its efforts to integrate smart grid technologies, enhancing control and reliability.
Experienced in large-scale infrastructure projects, often coordinating with regional authorities and developers.

Culture + Values

Leading in technology through early and continued investment in digitalisation and DSO capability.
Building trust through open communication and understanding local needs via stakeholder engagement panels.
Committing to data accessibility and transparency by sharing information through websites, data portals, and visualization tools.
Collaborating with stakeholders, including local authorities, universities, regulators, and industry partners, to co-develop energy solutions.
A commitment to innovation through delivering initiatives like the Smart Optimisation Output Plan, Active Network Management trials, CLASS, and Smart Street programmes.

Environment + Sustainability

Net Zero by 2038

Net Zero Target

Aims to achieve net zero for own operations 12 years ahead of UK's 2050 target.

63% Emission Reduction

Carbon Reduction Commitment

Committed to reducing absolute Scope 1, 2, and 3 emissions by 63% by 2035 compared to 2020 baseline.

£2 Billion Investment

Clean Tech Funding

Investing £2 billion from 2023–2028 to expand network capacity for electric vehicles, heat pumps, and clean technologies.

~13.7M kg CO₂e

2023 Emissions

Total emissions in 2023, including Scope 1, 2, and 3 emissions.

Joined UN-backed Race to Zero campaign and committed to Science-Based Targets consistent with 1.5 °C pathway
Invested £63.5 million (2019–23) to reduce carbon emissions and support customers
Made all depots and training centres zero-carbon, converted fleet to EVs, installed depot chargers
Developed Active Network Management system to unlock 1.8 GW of connection schemes, accelerating net-zero tech uptake
Awarded £427,000 from Ofgem’s Strategic Innovation Fund to pilot Net Zero Terrace, REWIRE and RetroMeter projects

Inclusion & Diversity

No publicly available DEI strategy, goals or gender‑related statistics on website or LinkedIn

Articles

Jobs and Careers

Sustainability and Innovation

Smart Grids

Projects