Repairs Coordinator

Description

We're looking for a proactive and highly organised Direct Repairs Coordinator to support the delivery of responsive repair services. This role is central to ensuring repairs are scheduled, tracked, and completed efficiently, while maintaining high standards of customer service and operational effectiveness.

• Coordinate and manage repair work orders using the housing management system, ensuring accuracy and timely updates
• Maintain effective communication with internal teams, residents, and external contractors.
• Provide administrative support across departments and ensure databases and documentation are kept up to date.
• Monitor KPIs such as job completion rates and customer satisfaction, escalating issues when needed.

Requirements

This role is based from our Northampton office on a full-time basis, on successful completion of your probation there will be the option to work 2 days remotely.

• Proven experience in a repairs or maintenance coordination role.
• Excellent communication and customer service experience
• Strong organisational and time management skills with the ability to manage competing priorities.
• Proficient in Microsoft Office and housing management or scheduling systems.
• Knowledge of property maintenance and housing sector regulations is desirable.

Benefits

• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Study support package, helping you achieve your personal and professional development ambitions.
• Annual discretionary bonus scheme.
• 25 days holiday, and an additional day for every year's service (up to five years)

Training + Development

Interview process

Visa Sponsorship

Security clearance