Resident Services Coordinator

Description

• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
• Schedules activity center or clubhouse rentals maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.

Requirements

• Must be able to work a flexible work schedule, which may include weekends and/or holidays.
• Demonstrated proficiency in word processing, spreadsheet, property management (Yardi or One Site), and database management programs in order to complete required reports.
• High School diploma, GED or an employment history that demonstrates a customer service background sufficient to resolve customer complaints and issues and complete documents and reports.
• Demonstrated ability to read, write, and communicate effectively to prepare and explain data to team members.
• Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Incumbents must be able to view computer screens and other electronic equipment, paper reports, and journals for extended periods of time where visual strain may result.
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to 4.5 kilrograms independently and 11.4 kilograms with assistance.
• Incumbents must have valid driver’s license to operate a golf cart on property.
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance