Workforce Management Forecast Specialist at Resource Innovations in Salt Lake City, UT | USD20-23 | Kablio

Role

Description

forecasting

model monitoring

what-if analysis

data analysis

contingency planning

stakeholder reporting

Present forecast insights and recommendations to leadership and stakeholders
Develop and maintain daily, weekly, monthly, and annual forecasts for call volumes, chat, email, and other customer contact channels
Monitor forecast performance and adjust models as needed to reflect changing business conditions
conduct "what-if" analyses to assess the impact of business changes, marketing campaigns, or external factors
Provide contingency plans for unexpected volume spikes or staffing shortages
Analyze historical data, seasonal trends, and business drivers to improve forecast accuracy
Partner with scheduling and real-time teams to align forecasts with staffing plans

Requirements

calabrio

amazon connect

salesforce

nice

2+ years

bachelor's

Ability to work independently and manage multiple priorities in a fast-paced environment
Experience with Calabrio WFM, Amazon Connect, and Salesforce platforms
Proficiency in WFM platforms (e.g., Calabrio, NICE, Verint)
2+ years of experience in workforce management, forecasting, or data analysis in a contact center environment
Bachelor's degree in Business, Statistics, Mathematics, or related field (or equivalent experience)

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

employment is contingent upon successful completion of a comprehensive background check and reference check.
a pre‑employment drug screen may be required if applicable to the position.

Company

Overview

2016

Year Founded

The company was established in the San Francisco Bay Area with a focus on addressing climate and energy challenges.

880+

Energy Programs Managed

The company has managed over 880 energy programs across North America, Europe, and the Pacific since 2019.

825,000

CO₂ Avoided

The company reported avoiding 825,000 metric tons of CO₂ in 2022, contributing to its environmental impact efforts.

Top 500

Inc. 5000 Ranking

The company was ranked among the top 500 fastest-growing private companies in the energy sector on the Inc. 5000 list in 2023.

Merged with Nexant in 2021 and backed by Morgan Stanley Capital Partners in 2024, accelerating its scale and reach.
Specializes in transforming utility operations through demand-side management, software systems, and advisory services.
Works on diverse projects—from residential weatherization to grid modernization, electrification, and utility marketplaces.
Operates globally but retains utility-scale focus, delivering integrated energy solutions at significant scale.

Culture + Values

Climate Change
Innovation
Equity
Scale and Impact

Environment + Sustainability

798k CO₂e Avoided

Carbon Emissions Avoided

The company has successfully prevented the emission of 798,924 metric tons of CO₂ equivalent through various initiatives in 2023.

800:1 Removal Ratio

CO₂ Removal Efficiency

For every metric ton of CO₂ emitted, the company facilitates the removal of over 800 metric tons of CO₂ through innovative solutions.

1.1 TWh Saved

Energy Savings

The company has delivered 1.1 terawatt-hours of energy savings in 2023, contributing to reduced energy consumption.

$483M Rebates

Energy Efficiency Rebates

The company has issued $483 million in total energy efficiency rebates in 2023, incentivizing sustainable practices.

Operating in over 30 states and 10 countries
Carbon accounting initiated in 2022 with full operational footprint offset via carbon credits
Developing a Net Zero plan (target date to be announced)

Inclusion & Diversity

52% women

Workforce Composition

The workforce composition reflects a strong focus on gender diversity, with 52% women compared to the industry average of 24%.

13% increase

Female Applicants YoY

There has been a notable 13% year-over-year increase in the number of female applicants, highlighting improved recruitment efforts.

17% increase

Racial Diversity YoY

The company has achieved a 17% year-over-year increase in racial diversity, showcasing a commitment to inclusivity in hiring.

Majority‑women‑led board and executive team (written into bylaws)
Recruiters are AIRS Diversity Certified
Supplier Inclusion Program actively growing diverse supplier partnerships

Articles

About Us

Careers

Company

Overview

2016

Year Founded

The company was established in the San Francisco Bay Area with a focus on addressing climate and energy challenges.

880+

Energy Programs Managed

The company has managed over 880 energy programs across North America, Europe, and the Pacific since 2019.

825,000

CO₂ Avoided

The company reported avoiding 825,000 metric tons of CO₂ in 2022, contributing to its environmental impact efforts.

Top 500

Inc. 5000 Ranking

The company was ranked among the top 500 fastest-growing private companies in the energy sector on the Inc. 5000 list in 2023.

Merged with Nexant in 2021 and backed by Morgan Stanley Capital Partners in 2024, accelerating its scale and reach.
Specializes in transforming utility operations through demand-side management, software systems, and advisory services.
Works on diverse projects—from residential weatherization to grid modernization, electrification, and utility marketplaces.
Operates globally but retains utility-scale focus, delivering integrated energy solutions at significant scale.

Culture + Values

Climate Change
Innovation
Equity
Scale and Impact

Environment + Sustainability

798k CO₂e Avoided

Carbon Emissions Avoided

The company has successfully prevented the emission of 798,924 metric tons of CO₂ equivalent through various initiatives in 2023.

800:1 Removal Ratio

CO₂ Removal Efficiency

For every metric ton of CO₂ emitted, the company facilitates the removal of over 800 metric tons of CO₂ through innovative solutions.

1.1 TWh Saved

Energy Savings

The company has delivered 1.1 terawatt-hours of energy savings in 2023, contributing to reduced energy consumption.

$483M Rebates

Energy Efficiency Rebates

The company has issued $483 million in total energy efficiency rebates in 2023, incentivizing sustainable practices.

Operating in over 30 states and 10 countries
Carbon accounting initiated in 2022 with full operational footprint offset via carbon credits
Developing a Net Zero plan (target date to be announced)

Inclusion & Diversity

52% women

Workforce Composition

The workforce composition reflects a strong focus on gender diversity, with 52% women compared to the industry average of 24%.

13% increase

Female Applicants YoY

There has been a notable 13% year-over-year increase in the number of female applicants, highlighting improved recruitment efforts.

17% increase

Racial Diversity YoY

The company has achieved a 17% year-over-year increase in racial diversity, showcasing a commitment to inclusivity in hiring.

Majority‑women‑led board and executive team (written into bylaws)
Recruiters are AIRS Diversity Certified
Supplier Inclusion Program actively growing diverse supplier partnerships

Articles

About Us

Careers