Light Grey Kablio Logo
Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
3D Shield
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Span

Service Engineer

Company logo
Span
Span is a technology company providing smart energy solutions to residential and commercial markets.
Provide tier-3 technical support and field service coordination for SPAN's electrification products.
9d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
San Francisco, CA
Field
Company Size
100 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Residential
Utilities
Energy
Role
What you would be doing
troubleshooting
ssh cli
scripting
documentation
data mining
grid design
  • Shepherd issues through to resolution with a sense of urgency, coordinating with all the necessary partners, including support, engineering, customers, and installers.
  • Build deep technical knowledge of our products and continuously deepen your own technical skills
  • Coordinate with your teammates to ensure we hit our coverage targets
  • Collaborate with teammates on handling challenging troubleshooting issues
  • Respond within the agreed upon timeframe (SLA) to issues escalated from Tier 1 and 2 and to responses from customers
  • Building more resilient homes with reliable backup
  • Participate in feedback loops (e.g. retrospectives) with Engineering and Customer Support
  • Designing a flexible and distributed electrical grid
  • Contribute to the build out of out our library of troubleshooting documentation
  • Making electrification upgrades possible
  • Using a systems mindset, mine data and coalesce multiple site issues into one coherent problem statement
  • Document and teach what you know to fellow Service Engineers
  • Use non GUI product access paths and tools (SSH, CLI) for higher level troubleshooting
  • Create and run basic scripts and light coding for queries into the product and various databases
  • Enabling homes and vehicles powered by clean energy
What you bring
zendesk
salesforce
sql
linux
networking
problem solving
  • Experience working as or with electricians
  • 2+ years of experience as a service engineer, product support engineer, or similar role
  • Have worked previously in Zendesk and/or Salesforce
  • Have experience with SQL and command line interfaces
  • Experience troubleshooting networking equipment/connected devices
  • Spent time in the field troubleshooting and/or repairing complex products
  • Are very scrappy and have a knack for excelling in complex and ambiguous situations
  • Experience working within a ticketing tool (e.g. Zendesk, JIRA, Salesforce, etc.)
  • Have experience working in Linux systems
  • Are an excellent problem solver and possess a demonstrated ability to solve complex technical problems with a sense of urgency
  • Experience with databases and creating software tools for automated analysis (SQL, python)
  • An understanding of solar, residential energy storage, embedded electronics, power electronics, AC and DC power, and/or electric vehicle service equipment (EVSE)
  • Are willing and able to be based in our San Francisco office at least 3 days a week
  • 2+ years of experience in the field as a PV/ESS and/or electrical installer
  • Experience troubleshooting networking issues, IoT devices, or electrical installations
  • Are detail oriented, organized, and reliable. You do what you say you’re going to do and understand the importance of being the last point of escalation
  • Are deeply empathetic, enjoy speaking with customers, and bring a customer orientation to your work
  • Easily adapt your communication for different audiences (highly technical vs not technical)
  • Are a strong communicator, both written and verbally
  • Technical troubleshooting experience with software and hardware products
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
  • Founded with a vision to revolutionize energy consumption, Span integrates advanced technology with everyday living.
  • The company develops smart energy management systems, optimizing energy use for residential and commercial spaces.
  • Span's solutions focus on reducing energy costs, improving grid management, and promoting sustainable energy practices.
  • With a blend of hardware and software, Span enables users to monitor and control their energy usage in real-time.
  • The company has made significant strides in the energy tech industry, gaining recognition for its cutting-edge innovations.
  • Typical projects include the installation of smart panels, electric vehicle chargers, and energy storage solutions.
  • Span's commitment to energy efficiency positions it as a leader in shaping the future of smart home and commercial energy solutions.
Culture + Values
  • Candor – Radical Candor: open, honest, direct feedback to find the best solution together
  • Work‑Life Integration – blending professional achievement with personal fulfillment
  • 10× Techie mindset – relentless improvement, deep work, passion for pushing boundaries
  • Rapid Learning & Deep Work – dynamic environment enabling quick up‑skilling and focused execution
  • Shared Purpose – collective ownership and accountability; success through team wins
Environment + Sustainability
10m Homes
Clean Energy Goal
Targeting to electrify 10 million U.S. homes by 2030.
40% Reduction
Carbon Impact Target
Products aim for over 40% household emissions reduction.
80% Adoption
Clean Energy Stats
80% of SPAN owners use clean-energy technology.
600% Growth
Revenue Expansion
Revenue increased nearly 600% in 2022.
  • Developing next-generation smart panels to accelerate home decarbonization.
  • Aiming for gigaton-scale COâ‚‚ avoidance in decarbonization efforts.
Inclusion & Diversity
100% coverage
Healthcare Benefits
Provides full coverage for base medical, dental, and vision premiums for employees.
24 weeks leave
Parental Leave Policy
Offers up to 24 weeks of parental leave for employees.
  • Embraces diversity and equal opportunity—committed to building a team representing a variety of backgrounds, perspectives, and skills.
  • Employee Resource Groups and monthly social events.
  • No public gender-ratio data or numeric DEI outcomes disclosed.
Big Kablio Logo
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio