Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Service Engineer
Span
Span is a technology company providing smart energy solutions to residential and commercial markets.
Provide tier-3 technical support and field service coordination for SPAN's electrification products.
Shepherd issues through to resolution with a sense of urgency, coordinating with all the necessary partners, including support, engineering, customers, and installers.
Build deep technical knowledge of our products and continuously deepen your own technical skills
Coordinate with your teammates to ensure we hit our coverage targets
Collaborate with teammates on handling challenging troubleshooting issues
Respond within the agreed upon timeframe (SLA) to issues escalated from Tier 1 and 2 and to responses from customers
Building more resilient homes with reliable backup
Participate in feedback loops (e.g. retrospectives) with Engineering and Customer Support
Designing a flexible and distributed electrical grid
Contribute to the build out of out our library of troubleshooting documentation
Making electrification upgrades possible
Using a systems mindset, mine data and coalesce multiple site issues into one coherent problem statement
Document and teach what you know to fellow Service Engineers
Use non GUI product access paths and tools (SSH, CLI) for higher level troubleshooting
Create and run basic scripts and light coding for queries into the product and various databases
Enabling homes and vehicles powered by clean energy
What you bring
zendesk
salesforce
sql
linux
networking
problem solving
Experience working as or with electricians
2+ years of experience as a service engineer, product support engineer, or similar role
Have worked previously in Zendesk and/or Salesforce
Have experience with SQL and command line interfaces
Spent time in the field troubleshooting and/or repairing complex products
Are very scrappy and have a knack for excelling in complex and ambiguous situations
Experience working within a ticketing tool (e.g. Zendesk, JIRA, Salesforce, etc.)
Have experience working in Linux systems
Are an excellent problem solver and possess a demonstrated ability to solve complex technical problems with a sense of urgency
Experience with databases and creating software tools for automated analysis (SQL, python)
An understanding of solar, residential energy storage, embedded electronics, power electronics, AC and DC power, and/or electric vehicle service equipment (EVSE)
Are willing and able to be based in our San Francisco office at least 3 days a week
2+ years of experience in the field as a PV/ESS and/or electrical installer
Experience troubleshooting networking issues, IoT devices, or electrical installations
Are detail oriented, organized, and reliable. You do what you say you’re going to do and understand the importance of being the last point of escalation
Are deeply empathetic, enjoy speaking with customers, and bring a customer orientation to your work
Easily adapt your communication for different audiences (highly technical vs not technical)
Are a strong communicator, both written and verbally
Technical troubleshooting experience with software and hardware products
Hey there! Before you dive into all the good stuff on our site, let’s talk cookies—the digital kind. We use these little helpers to give you the best experience we can, remember your preferences, and even suggest things you might love. But don’t worry, we only use them with your permission and handle them with care.