Associate Program Manager

Description

• Develops program dashboards and client reference materials to collaborate on strategic initiatives
• Ensures data accuracy and integrity in all internal and external reports
• Manages invoicing from subcontractors, assisting consultants with submitting them for payment, and tracking subcontractor budgets relative to funding
• Oversees invoicing/billing and tracks program budgets
• Creates templates and processes for monthly, quarterly, annual and ad hoc program and budget updates/reports
• Generates operational efficiency initiatives to smooth workflows and optimize customer, contractor and client experiences
• Supports the program call center in correctly routing customer inquiries and managing customer escalations.
• Develops and maintains accurate and timely reporting
• Develops and maintains budget tracking spreadsheets
• Innovates new processes for key strategic development initiatives, including participation pathways for non-traditional Demand Response customers
• Creates and collaborates on procedural documentation in support of the Program Manager

Requirements

• Experience with proprietary CRM systems and reporting and visualization software
• Experience developing spreadsheets and systems for tracking and/or analyzing financial performance or other operational activities.
• A strong desire to continue improving skills including the ability to quickly study to learn and improve software skills and knowledge
• Independent worker capable of taking ownership of assigned tasks, proposing solutions, and suggesting improvements to existing processes related to reporting, tracking, and analysis.
• Able to meet deadlines while adapting to shifting priorities and evolving business needs.
• Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively.
• 5+ years' experience in project management, finance management, data analytics, accounting, or other business operations functions
• Good communication skills both written and verbal
• Strong Microsoft Office skills including strong Microsoft Excel skills including the ability to create pivot tables, write formulas, and create well-formatted charts and tables.
• B.A. degree in business, accounting or finance, or B.A. / B.S. Degree in related field preferred. Relevant experience may substitute for degree.
• Experience in demand response or other utility programs is a plus.
• Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance