Boutique Hotel - General Manager at Think Hospitality in Miami Beach, FL | Kablio

Role

Description

crm reporting

mod schedule

budget planning

vip program

room audit

staff training

To report any maintenance issues through the correct channels ensuring that the CRM system is in proper use at all times.
To produce the weekly MOD Schedule for the hotel and distribute this at least a week in advance.
To be fully aware of all details with regard to the staff handbook and being able to communicate this to all departments.
To ensure that the staff restaurant has varied menus and is kept in a condition as per standard decided.
To host the morning meeting and operations meeting in the absence of the MD.
To be fully aware with regard to the budget guidelines within the hotel operations and to assist in the preparation of the annual budgets.
To assist Managing Director with the overall valet operation of the hotel and to ensure standard and procedures are met at all times.
To have a weekly CRM system meeting and produce weekly reports on this for use in planning meeting.
To be part of the Executive Planning Committee and to attend the monthly planning meeting
To manage and monitor the Manager on Duty role and inform the MD of any incidents at all times.
To work closely with the third party operators and vendors of the hotel.
To set, monitor and maintain all standards within the main areas of responsibility.
To assist and work closely and communicate with all the other departments in the hotel as and when required.
To conduct a weekly walk through with Engineer and Accommodation Manager, Front Office Manager and Housekeeping manager and report any work to be carried out.
To ensure correct staffing levels in all areas of responsibility working within the budgetary guidelines and at all times planning for peaks and troughs.
To be fully responsible for the management of the VIP program of the hotel.
To ensure holidays are managed effectively within the departments.
To have a room quality audit in place in conjunction with the accommodation manager
To co-ordinate, manage and conduct staff training and develop the personnel focusing on Front office, Accommodation and maintenance.
To provide and maintain the highest quality standard of service to all our customers at all times. Reporting any accidents and incidents through the correct communication channels.
To ensure front office/accommodation and maintenance update proper training records and that training objectives are set and met
To work closely with Engineering and Housekeeping managers ensuring all back of house areas are in perfect condition.
To ensure that the shop inside hotel lobby has the correct merchandise

Requirements

legislation

leadership

customer service

english

flexibility

sales

To be fully aware and up to date with all legislation related to the hotel.
Strong initiative and self-motivation.
Consistent record of meeting sales, customer service and operations objectives.
Proven ability to influence a team and achieve results.
Must be able to work days, evenings, and weekends as necessary.
Flexibility and creative problem-solving ability.
Ability to handle pressure and work in a fast paced environment.
Commitment to superior customer service and excellent customer service skills.
Excellent management and leadership skills.
Fluency in job related English both verbal and non-verbal.
Excellent communication, interpersonal, and organization skills.
Must be able to carry 10 lbs.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a vision to innovate the hospitality industry, blends creativity with expertise.
Portfolio spans across hotel management and development, with a strong emphasis on operational excellence.
Works closely with investors and developers to create sustainable and high-performing hotel properties.
Specialized in boutique hotels, luxury brands, and resorts, ensuring each project stands out.
A diverse team dedicated to designing, developing, and managing some of the most sought-after hotel properties globally.
Renowned for an innovative approach, integrating technology with traditional hospitality services.
Projects range from urban luxury hotels to serene resort getaways, all tailored to meet specific market needs.
Deep understanding of market dynamics leads to delivering exceptional value in every project.
Expertise extends to operational strategies that increase profitability while maintaining high guest satisfaction.

Culture + Values

Environment + Sustainability

Inclusion & Diversity

Articles

What we do

Portfolio

Contact

Interview with CEO Shawn Vardi

Role

Description

crm reporting

mod schedule

budget planning

vip program

room audit

staff training

To report any maintenance issues through the correct channels ensuring that the CRM system is in proper use at all times.
To produce the weekly MOD Schedule for the hotel and distribute this at least a week in advance.
To be fully aware of all details with regard to the staff handbook and being able to communicate this to all departments.
To ensure that the staff restaurant has varied menus and is kept in a condition as per standard decided.
To host the morning meeting and operations meeting in the absence of the MD.
To be fully aware with regard to the budget guidelines within the hotel operations and to assist in the preparation of the annual budgets.
To assist Managing Director with the overall valet operation of the hotel and to ensure standard and procedures are met at all times.
To have a weekly CRM system meeting and produce weekly reports on this for use in planning meeting.
To be part of the Executive Planning Committee and to attend the monthly planning meeting
To manage and monitor the Manager on Duty role and inform the MD of any incidents at all times.
To work closely with the third party operators and vendors of the hotel.
To set, monitor and maintain all standards within the main areas of responsibility.
To assist and work closely and communicate with all the other departments in the hotel as and when required.
To conduct a weekly walk through with Engineer and Accommodation Manager, Front Office Manager and Housekeeping manager and report any work to be carried out.
To ensure correct staffing levels in all areas of responsibility working within the budgetary guidelines and at all times planning for peaks and troughs.
To be fully responsible for the management of the VIP program of the hotel.
To ensure holidays are managed effectively within the departments.
To have a room quality audit in place in conjunction with the accommodation manager
To co-ordinate, manage and conduct staff training and develop the personnel focusing on Front office, Accommodation and maintenance.
To provide and maintain the highest quality standard of service to all our customers at all times. Reporting any accidents and incidents through the correct communication channels.
To ensure front office/accommodation and maintenance update proper training records and that training objectives are set and met
To work closely with Engineering and Housekeeping managers ensuring all back of house areas are in perfect condition.
To ensure that the shop inside hotel lobby has the correct merchandise

Requirements

legislation

leadership

customer service

english

flexibility

sales

To be fully aware and up to date with all legislation related to the hotel.
Strong initiative and self-motivation.
Consistent record of meeting sales, customer service and operations objectives.
Proven ability to influence a team and achieve results.
Must be able to work days, evenings, and weekends as necessary.
Flexibility and creative problem-solving ability.
Ability to handle pressure and work in a fast paced environment.
Commitment to superior customer service and excellent customer service skills.
Excellent management and leadership skills.
Fluency in job related English both verbal and non-verbal.
Excellent communication, interpersonal, and organization skills.
Must be able to carry 10 lbs.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found