Billing Administrator

Description

• Compile and submit customer reports in line with agreed schedules and formats.
• Coordinate with internal departments to secure essential information required for timely invoice processing.
• Retrieve and action phone and email messages promptly, meeting all service-level agreements (SLAs).
• Upload invoices to client-specific portals, ensuring adherence to each portal's requirements and timetable
• Maintain clear, professional communication with both internal stakeholders and external clients to support seamless service delivery
• Investigate invoice discrepancies, resolve queries, and issue credit notes where appropriate.
• Oversee the daily management and accuracy of the engineering job database, ensuring all open jobs are up to date
• Process orders efficiently to guarantee job completion and accurate billing.
• Prepare, price, and generate invoices on a daily basis, maintaining strict attention to detail and financial accuracy.
• Take a proactive approach to managing customer workloads, prioritising tasks to meet deadlines.
• Finalise job costs and close work orders for invoicing, in strict accordance with customer specifications.
• Provide general administrative support and undertake ad-hoc duties as needed to assist business operations.
• Collaborate closely with internal teams to ensure customer requirements are met and work is completed within SLA.
• Maintain and update the invoicing database to ensure data integrity and traceability.
• Manage customer enquiries and complaints from receipt to resolution, delivering a positive client experience.

Requirements

• Capable of working independently, demonstrating a strong commitment to continuous learning and professional development
• Customer-focused, skilled at resolving customer inquiries promptly and effectively to ensure high levels of satisfaction.
• Experienced in data manipulation using Microsoft Excel and other relevant software tools.
• Analytical mindset with the ability to interpret and utilise data to support decision-making.
• Self-motivated with a proactive approach to managing workload and delivering results.
• Possesses strong organisational skills with meticulous attention to detail.
• Experience working with customer portals and related digital platforms
• Proven ability to demonstrate excellent administrative skills with accuracy and efficiency.
• Adept at managing multiple priorities simultaneously through a structured and methodical approach.
• Consistently exhibits professionalism, resilience, and adaptability in dynamic work environments.

Benefits

• Extra Annual Leave with an additional day off for every full year of service, up to 25 days—rewarding your loyalty.
• Competitive Basic Salary up to £24,600 per annum, commensurate with experience.
• Paid Annual Leave including standard holidays at 22 days plus bank holidays, to help you recharge.
• Paid Candidate Referral Scheme offering up to £1,000 per successful referral, with no limit on the number of referrals.
• Convenient, Free, Secure On-site Parking for a stress-free commute.
• Life Assurance Cover valued at four times your salary, providing peace of mind for you and your loved ones.
• Employee Recognition Scheme that values and rewards your contributions.
• Complimentary Access to On-site Gym Facilities to promote a healthy and active lifestyle
• Clear Development and Progression Pathways to help you grow and advance your career.
• Dedicated Mental Health & Well-being Program to support your overall health and resilience.
• Comprehensive Royal London Pension Plan to support your long-term financial security.

Training + Development

Interview process

Visa Sponsorship

Security clearance