Accurately document discussions, including notes and pictures related to our customers' needs.
Share our services and illuminate how they can transform the challenges customers face in their homes.
Arrange and schedule installation and service appointments for our dedicated sales and service teams.
Conduct inbound and outbound calls with customers and internal staff, prioritizing exceptional customer care.
Requirements
crm
logistics
scheduling
customer service
communication
fast-paced
A combination of education and experience that shows a proven track record in this field.
Experience in CRM systems, handling logistics, scheduling, and managing calendars.
Excellent interpersonal communication skills, demonstrated through strong customer service experience (minimum of 2 years of call center experience required).
Proven history of customer service at the same company.
Ability to pass a pre-employment background check and drug screening.
Enjoys working in a high-pressure, fast-paced environment.
Benefits
No cold calling – all leads are provided to you.
A set schedule within our business hours - Monday – Thursday (7:30am-7pm) and Friday (7:30am-5pm)
401k Plan
PTO and holidays off
1-2 Saturdays a month (9am-1pm)
A starting hourly rate of $20-24 per hour
Full benefits (health, dental, vision)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
must pass pre-employment background check and drug screening.
Company
Overview
1981
Year Established
The company was founded in 1981, starting its journey as a family-owned basement waterproofing specialist.
12,000 sq ft
HQ Renovation Size
In 2023, they renovated a new 12,000 square foot headquarters to support regional growth.
30,000+
Homeowners Served
They have served over 30,000 homeowners across Michigan and Indiana, highlighting their extensive reach and trust.
It grew into a major regional contractor, expanding services to foundation, crawl space, concrete and egress solutions.
Their projects span home waterproofing, crawl‑space encapsulation, structural wall repair and slab lifting.
They’re licensed Kohler generator installers—a unique add‑on to their structural core services.
Known for lifetime warranties and exclusive patented Basement Systems products, they emphasize permanent home solutions.
Culture + Values
Service
Honesty
Integrity
Respect
Tenacity
Mission: To deliver a wow experience by always doing the right thing for our customers