Customer Care Coordinator

Description

• Accurately document discussions, including notes and pictures related to our customers' needs.
• Share our services and illuminate how they can transform the challenges customers face in their homes.
• Arrange and schedule installation and service appointments for our dedicated sales and service teams.
• Conduct inbound and outbound calls with customers and internal staff, prioritizing exceptional customer care.

Requirements

• A combination of education and experience that shows a proven track record in this field.
• Experience in CRM systems, handling logistics, scheduling, and managing calendars.
• Excellent interpersonal communication skills, demonstrated through strong customer service experience (minimum of 2 years of call center experience required).
• Proven history of customer service at the same company.
• Ability to pass a pre-employment background check and drug screening.
• Enjoys working in a high-pressure, fast-paced environment.

Benefits

• No cold calling – all leads are provided to you.
• A set schedule within our business hours - Monday – Thursday (7:30am-7pm) and Friday (7:30am-5pm)
• 401k Plan
• PTO and holidays off
• 1-2 Saturdays a month (9am-1pm)
• A starting hourly rate of $20-24 per hour
• Full benefits (health, dental, vision)

Training + Development

Interview process

Visa Sponsorship

Security clearance