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Service Supervisor
Acco Engineered Systems
Supervises HVAC service technicians, handles customer liaison, safety, and workflow.
2d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
El Segundo, CA
Field
Company Size
3,000 Employees
Service Specialisms
Engineering
Mechanical Services
HVAC Systems
Plumbing
Building Services
Design-Build
Commissioning
Project Management
Sector Specialisms
Petro/Chemical
Power
Mining
Aerospace
Food & Beverage
Water Treatment
Biomass
Pharmaceutical
Role
What you would be doing
safety inspections
qa/qc
tool management
labor productivity
on-call staffing
dispatch support
- Balance workloads in the area’s routes to keep appropriate skill levels on jobs as needed
- Mentor, train and develop future supervisors (succession planning) to meet current and future business needs.
- Responsible for implementing Safety Department protocols by reviewing and discussing required safety documents with the field personnel to ensure work is being performed in a safe manner.
- Manage “on call” staffing and vacation requests to assure the Company fulfills its contractual obligations
- Assist Dispatch in meeting the Company’s response time promise to customers
- Conduct Site Safety Inspections (SSI’s) for customer locations in your geographical area
- Optimize labor productivity by collaborating and resource sharing with other area Supervisors in FSG, Sunbelt Controls, and System Operations.
- Counsel technicians when either Customer relations issues arise or internal Company procedures have not been followed
- Adhere to and promote ACCO company policies and procedures.
- Perform periodic quality control inspections at customer locations
- Hold monthly safety meetings and enforce safety guidelines and procedures
- Recruit, interview and train new employees
- Monitor productivity for area employees by approving all non-billable labor
- Interface and cooperate with System Operations to assure the Company’s contractual obligations for project completion and warranty are fulfilled
- Serve as backup for on call and weekend staffing shortage
- Review and follow up on mechanics’ work orders and tool purchases
- Answer technical questions from field mechanics and Service Sales personnel
- Executes QA/QC protocols and QC field installation.
- Monitor and manage the “Weighted Average Cost” of the technicians in this area to maximize the Company’s return without comprising the quality of the service provided
- Maintain and safeguard the area special/large tool inventory
- Coordinates and communicates effectively with different departments within ACCO.
What you bring
hvac-r
10+ years
journeyman
technical troubleshooting
driver’s license
teamwork
- The employee frequently is required to reach with hands and arms above shoulder height to access equipment. The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl (for purposes of accessing equipment in need of repair).
- 10+ years of experience in HVAC-R mechanical service and repair.
- Numeric and Verbal Reasoning Skills
- Ability to lift and carry materials ranging from 11-25 lbs. up to 33% of the time.
- High school diploma, Certificate of G.E.D, or certificate of completion in an apprenticeship program in HVAC & refrigeration, or similar trade or technical program completion.
- Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
- Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
- Good written and oral communication skills.
- Big Picture: Understands and contributes to organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
- Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.
- Valid (non-commercial) driver’s license with MVR that meets ACCO’s risk insurance standards.
- Specific vision abilities required by this job include close vision and distance vision.
- 3+ years of Journeyman experience with HVAC-R mechanical service and repair.
- Ability to climb up and down ladders as needed
- Ability to utilize a personal computer.
- Willingness and ability to attend ACCO and Union training sessions (signatory sponsorship will be provided to non-signatory applicants hired for the position).
- Strong technical and troubleshooting skills.
- Strong track record of successfully interacting with customers.
- Regular and routine attendance
- Commercial/Business Acumen
- The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
- Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
- Insight: The ability to gather and make sense of information that suggests new possibilities.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship is provided.
Information not given or found
Company
Overview
Founded in 1934
Year Established
The company was established in the early 20th century, laying the foundation for its long-standing reputation in the industry.
30 offices
Geographic Presence
The company operates across multiple locations in the Western U.S., ensuring comprehensive regional coverage.
$1.4 billion in revenue
Annual Revenue
The company generates significant annual revenue, reflecting its strong financial health and market presence.
100% employee-owned
Ownership Structure
The company is entirely owned by its employees, fostering a unique corporate culture and commitment to growth.
- As an employee‑owned firm, it offers start‑to‑finish capabilities: engineering, fabrication, installation, commissioning and service.
- Typical undertakings include sports venues (like SoFi Stadium), healthcare campuses, government facilities, commercial towers and educational labs.
- Specializing in commercial and industrial HVAC, plumbing, process piping, electrical distribution and building automation systems.
- Commitment: stewardship of our company; caring about and respecting each other; individual and mutual responsibility; creating a highly accountable and repeatable customer experience.
- Integrity: never compromise health and safety; high moral and ethical behavior; trustworthy and honest; we do what we say and we stand by our products and customers for life.
- Authenticity: humble, resilient, and optimistic; positive intent; open to giving and receiving feedback; create a safe place with compassion.
- Innovation: value creativity and curiosity; continuously strive to raise the bar; courageous to seek a better way; practitioners of new ways to improve and reduce costs while maintaining high quality.
- Initiative: hands‑on, no job too big or small; proactive self‑starters offering solutions; share knowledge and ask questions; bring a fresh mindset.
- Collaboration: believe in the power of working together; give time and skills; leverage knowledge; respect differences of opinion; support each other and trust each other.
Score 15
DitchCarbon Rating
Indicates below-average carbon action compared to industry average of 20.
- No explicit net‑zero target found.
- Headquartered in US (medium grid carbon intensity), primary industry (construction) has low carbon intensity.
- No publicly disclosed data on renewable energy use, waste reduction, or carbon sequestering initiatives.
- No public disclosure of formal DEI strategy or gender‑related statistics found on website or LinkedIn.
- LinkedIn page states '100% employee‑owned ESOP, family‑oriented feel,' and 'ACCO is an Equal Opportunity Employer AA M/F/V/D' but provides no gender ratio data.
- No numeric data on gender representation or DEI outcomes disclosed publicly.
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