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Lead Concierge
Resort Lifestyle Communities
Providing excellent customer service and hospitality to residents and guests in a senior living community, including answering phones, marketing, administrative work, assisting with events, and performing cleaning.
15d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Arden, NC
Onsite
Company Size
799 Employees
Service Specialisms
Independent senior living
All‑inclusive amenities
Housekeeping services
On‑site maintenance
Freedom Dining program
Transportation services
Fitness & wellness
24‑hour concierge
Sector Specialisms
Senior Living
Healthcare
Land Planning
Landscape Architecture
Residential
Luxury Independent Living
Retirement Communities
Sustainable Construction
Role
What you would be doing
resident interaction
anticipate needs
client interaction
emergency response
leadership support
- You will assist in a number of different areas including interacting with Residents and Guests, answering the phone, marketing, administrative work, assisting with events, assisting in the dining room during peak meal times, and performing assorted cleaning.
- You will anticipate the needs of Residents, Guests, and Team Members of the community, including outside vendor deliveries.
- You will be the “go-to-person” and provide a lasting first impression to Visitors of the community while balancing and prioritizing many different roles and responsibilities.
- You will monitor and respond to emergencies such as the resident emergency call system, building life safety systems, and the fire alarm panel. This is not a position in the medical field, but you need to be comfortable calling emergency personnel, including 911, when appropriate.
- You will support the Community Managers by assuming leadership responsibilities in their absence.
What you bring
high school
multi-task
microsoft office
local knowledge
customer service
driver license
- A high school diploma or equivalent (GED) is required.
- You can multi-task and meet deadlines while projecting a resort-like image both in person and over the phone to residents and guests of the community.
- Intermediate proficiency in Microsoft Office programs (Outlook, Word, and Excel).
- Strong knowledge of the local community, area, and region preferred.
- Previous work experience in customer service or hospitality.
- Must be 21 years of age or older, maintain a current driver license and clean driving record and be comfortable valet parking Resident vehicles.
- You are able to move tables and furniture periodically, lift and carry approximately 25 pounds.
- You take initiative and are an independent, problem-solver; able to de-escalate critical situations.
- You are seeking the opportunity to serve seniors and positively impact their lives.
- You can enjoy the fulfillment and satisfaction of serving seniors and the positive impact you make in their lives.
- You can enjoy a delicious free meal during your shift!
- Receive $610 stipend per month from our company to apply towards any benefit(s) you select, including:
- Life Insurance
- Short Term and/or Long Term Disability
- Legal and Identity Theft Insurance
- As a valued Employee, you can get access to your earned income when you need it with OnDemand Pay.
- Health, Dental, and Vision Insurance
- Accident Insurance and Hospital Indemnity
- You will receive paid holidays and vacation time, as well as a 401(k) with a generous employer match.
- Health Savings Account (HSA), Medical Flexible Spending Account (FSA), Dependent Care (FSA) and Lifestyle Spending Account (LSA).
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- driving record check
- criminal background check
Company
Overview
Early 2000s
Year of Founding
The company was established in Nebraska during the early 2000s.
Hundreds of Millions
Annual Revenues
The company generates annual revenues in the hundreds of millions, reflecting its strong financial performance and business model.
- It builds and operates self-contained 55+ retirement resorts complete with gourmet dining, housekeeping, concierge services, and wellness facilities.
- Typical developments include on‑site chefs, 24/7 staff, activity directors, theaters, pools, and fitness centers to create a vibrant daily life.
- With each community fully staffed—including live‑in managers and maintenance—it’s a turnkey lifestyle solution for active older adults.
- Headquartered in Lincoln, Nebraska, it has grown through both development and an in‑house general contracting arm.
- Known for seamlessly blending resort amenities with independent living, it offers an upscale yet accessible retirement experience.
- Creating exceptional living experiences for residents and families.
- A commitment to providing the best customer service.
- Emphasizing a sense of family and community in all interactions.
- Offering a fun, energetic, and supportive work environment.
- Fostering teamwork, communication, and accountability.
By 2050
Net-Zero Energy Goal
Aiming to achieve net-zero energy use across all properties by 2050.
- Commitment to energy efficiency and sustainability in community operations.
- Utilizing green building practices and renewable energy sources.
- Focusing on water conservation initiatives and waste reduction.
- Engaging in regular environmental impact assessments and improvements.
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