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Facility Security Dispatcher
Cushman & Wakefield
Dispatches facility service requests, monitors alarms, and coordinates response teams
7d ago
$16 - $19
Junior (1-3 years), Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Wayzata, MN
Onsite
Company Size
52,000 Employees
Service Specialisms
Advisory & Transaction Services
Capital Markets
Corporate Solutions
Facilities Management
Global Occupier Services
Investment Management
Project & Development Services
Valuation & Advisory
Sector Specialisms
Industrial
Logistics
Public Sector
Rail
Healthcare
Hospitality
Office
Investor
Role
What you would be doing
data input
quality reporting
call training
dispatch coordination
cctv monitoring
facility operations
- Interaction, coordinating and leading work tasks with informal and formal teams, with other employees and customer representatives from various departments demonstrating a professional demeanor at all times.
- Responsible for initial data input for all requested work orders and appropriate escalation of work orders based on priority level.
- Responsible for coordination and participating in training and continued professional development in the areas of advancing technology, safety, and general skill improvement.
- Responsible for maintaining knowledge of current call center policies and procedures.
- Quality program implementation: Provides data, reporting and analysis to support the quality program, provides continuous process improvement.
- Perform all other tasks as assigned by Facility Manager or Account Supervisor in response to the needs of the client
- Conduct call center new hire, advanced, and hands-on documented training.
- In accordance with C&W Services policies and procedures, this position delivers facility operations call center and business analysis services in support of the integrated facilities services program across multiple sites for a key client account with the position housed in a facility located in Wayzata, MN.
- Responsible for data input on reported incidents with appropriate responses, completed in a timely manner.
- Ensure performance of quality work and regularly communicate status of work orders, devices, and systems to clients, customers and IFM Business Manager or Supervisor as appropriate.
- Verify call center entries/reports have full details and follow-up for the client; verify email inquiries are completed in a timely manner.
- Dispatching various groups to address clientele needs: custodial, maintenance, security, electrician, grounds, etc.
- Actively monitor CCTV (Closed Circuit Television)
- Report issues to the Facility Manager or Account Supervisor.
What you bring
computer skills
call center
flexible hours
maximo
high school
leadership
- Training to work in a cutting-edge facility.
- Additional Skills: Good facilitator skills and strong computer skills. Interpersonal skills with the ability to effectively work with all levels of the organization. Ability to lead work within cross-functional teams.
- Experience: Must possess a minimum of 3-5 years' call center experience.
- Can work flexible hours to accommodate call center needs
- Available for coordination of call center coverage Tuesday- Saturday 1400-2200; Sunday-Monday in the event of a no-show or call-off.
- Small projects or reporting through in-house staff or client; Parking guidance system, maximo requests.
- Education: Possess a high school degree or an approved GED
- Background check and drug screen required
- Advancement opportunities.
- Weekly pay on Fridays.
- Comprehensive benefits day one, including Employee Perks and Daily Pay Program
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background check and drug screening required
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Company
Overview
Founded in 1917
Year of establishment
The company was established in 1917, marking over a century of operation in the commercial real-estate services sector.
$9.5B in Revenue
Annual revenue generated in 2023
In 2023, the company generated over $9.5 billion in revenue, reflecting its significant presence in the global market.
$191B in Deals
Total transaction volume in 2023
The company facilitated over $191 billion in deals in 2023, showcasing its substantial influence in the real-estate market.
4.3B sq ft Managed
Global commercial space managed
The company manages over 4.3 billion square feet of commercial space worldwide, highlighting its extensive portfolio.
- With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight.
- Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management.
- The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare.
- A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.
- Driven – We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
- Resilient – We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
- Inclusive – We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
- Visionary – We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
- Entrepreneurial – We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
43% Drop
Emissions Reduction
Achieved a significant reduction in total Scope 1 & 2 emissions since 2019.
68% Reduction
Office Emissions Efficiency
Improved energy efficiency in offices, reducing emissions per thousand sq ft since 2019.
50% Target
GHG Emission Reduction
Committed to reducing absolute Scope 1 and 2 market-based GHG emissions by 2030.
100% Renewable
Corporate Electricity
Aiming to source all electricity for corporate offices from renewable sources by 2030.
- Science-based targets approved by SBTi to reach net zero emissions across the entire value chain by 2050.
- Partnering with clients to set science-based targets by 2025.
- 52% reduction in entire value chain emissions since 2019.
- Electrify vehicle fleet globally by 2035.
- Waste reduction and recycling programs implemented globally by end-2024.
- Single-use plastics eliminated from offices by end-2025.
1,400 Veterans Hired
Military & Veteran Program
The program has successfully integrated over 1,400 veterans into the workforce as part of its commitment to supporting military talent.
1,400+ Veterans
Veteran Employment Initiative
Over 1,400 veterans have been hired through the company's dedicated Military & Veteran Program, reflecting its strong commitment to military talent.
- Nine Employee Resource Groups active (e.g., Women’s Integrated Network, LGBTQ+ Integrated Network, Veterans, Parents & Caregivers Together).
- Employee Resource Groups contribute to measurable inclusion via professional development, community engagement, recruitment and cultural observances.
- Aiming to elevate women's representation—no specific percentage disclosed.
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